Community Manager - Dublin

Overview

We are seeking an experienced Community Manager to join our acclaimed Rapport team based in Dublin. This position supports a prominent, fast-growing American banking and financial services client involved in a significant global alignment project. The role centers on delivering an exceptional service experience inspired by the hospitality industry to key stakeholders.

As part of an expanding 24-member EMEA team spread across the region, you will be a crucial on-site representative, promoting a positive and engaged workplace culture, boosting employee satisfaction, and managing daily challenges.

Key Responsibilities

• Enhance community engagement and improve staff satisfaction through local initiatives at the site.
• Act as the primary on-site figure for Facilities, Hospitality, and Concierge services across multiple floors.
• Support the implementation of local strategies, cultural programs, and GCED initiatives while establishing strong relationships with key stakeholders.
• Ensure that shared spaces—including meeting rooms, event areas, and collaboration zones—are fully prepared and available to maximize client efficiency.
• Serve as a single point of contact for all floor-related issues, managing hospitality and concierge service demands in a high-volume environment.
• Maintain compliance with health and safety protocols such as safety checks, fire procedures, emergency contacts, and the documentation of incidents or near misses.
• Handle complaints or concerns promptly by coordinating with relevant departments, escalating matters to management when necessary, and ensuring proper documentation according to procedures.

Candidate Profile

• Exemplify our Rapport core values: Build Rapport, Deliver Excellence, Foster Innovation, Act with Integrity, and Collaborate Effectively.
• Be personable and quickly establish strong rapport with diverse stakeholders including clients, visitors, and VIPs.
• Possess excellent personal presentation and outstanding interpersonal communication skills.
• Demonstrate proactivity, organizational expertise, flexibility, meticulous attention to detail, and effective time management combined with ambition for personal development.
• Showcase creativity and the ability to develop innovative ideas and solutions.
• Maintain composure and confidence when resolving complaints or issues, exhibiting discretion and diplomacy under pressure.
• Preferably have prior customer service experience in similar environments such as corporate offices, luxury hotels, or airlines.

Additional Information

• Contract Type: Full-time permanent position.
• Work Schedule: Monday to Friday, 8 AM to 5 PM (40 hours per week).

Employee Benefits

• Financial advantages through exclusive discounts and wellness benefits accessible via the Unlock platform.
• Transportation support including tax-saver tickets for public transit and participation in the Bike to Work scheme promoting sustainable commuting.
• A contributory pension plan facilitated by MyFutureFund for retirement savings.
• Health and wellness programs, including vouchers for eye examinations relating to Visual Display Unit usage.
• Comprehensive learning and career development opportunities.
• Recognition initiatives such as WOW Awards to honor outstanding team members.
• Opportunity to dedicate one paid day annually towards volunteering for charitable causes.

About the Employer

Rapport Guest Services is a renowned multi-award-winning provider of front- and back-of-house guest services across the UK, Ireland, and globally. As part of Compass Group UK&I, we emphasize a people-first culture combined with superior service standards. We prioritize inclusivity, employee wellbeing, and creating opportunities for all, including being a Disability Confident Employer offering meaningful work for individuals with additional needs.