Captain (Tea Lounge)

About the Role

As a Captain at the Tea Lounge within a prestigious hotel, you will play a pivotal role in delivering exceptional dining experiences. Your leadership will ensure that every aspect of service exceeds guest expectations, creating a memorable and welcoming atmosphere. Providing guidance to your team, you will maintain seamless service flow and promote the hotel's facilities enthusiastically.

Key Responsibilities

• Deliver outstanding customer service focused on guest satisfaction.
• Take initiative to solve issues promptly and communicate clearly with guests and team members.
• Suggest improvements for operational and environmental procedures within the hotel.
• Promote hotel services and venues to guests and suppliers effectively.
• Maintain workplace safety for yourself and others.
• Possess thorough knowledge of the food and beverage menu and articulate details confidently to guests.
• Understand dietary needs and recommend suitable menu choices.
• Complete product knowledge assessments regularly.
• Be familiar with menus of all hotel outlets to guide guests appropriately.
• Know the operating hours of all hotel dining venues and recommend other restaurants and local attractions as appropriate.
• Prepare the restaurant for service following checklists carefully.
• Greet guests warmly, assist with coats and bags, and introduce yourself professionally.
• Address guest inquiries promptly and escalate to management when necessary.
• Ensure all service protocols meet established standards.
• Keep dining areas clean and maintained according to operating procedures.
• Take personal responsibility for guest experiences in your assigned area and beyond by greeting guests wherever they are.
• Prioritize guest service at all times with professionalism and courteous language.
• Report workplace incidents to supervisory staff promptly.
• Perform additional duties as assigned to support operations.

Qualifications and Skills

• Preferably hold relevant hospitality qualifications or possess equivalent experience.
• Communicate effectively in English both verbally and in writing.
• Demonstrate a proactive attitude with eagerness to learn and grow.
• Adapt to dynamic work environments and varying operational demands.
• Collaborate well with team members to meet shared objectives.
• Have a foundational understanding of food and beverage preparation, beverage service, and responsible alcohol handling.
• Retain and confidently recommend menu selections to guests.
• Exhibit strong interpersonal and customer service skills.
• Flexibly work rotating shifts, including evenings, weekends, and public holidays as needed.

Company Culture and Benefits

The employer is renowned globally for its commitment to hospitality, recognized as a top workplace with a culture emphasizing integrity, leadership, teamwork, and ownership. Team members benefit from extensive health and welfare plans and exclusive travel opportunities, including significant discounts on hotel stays worldwide. Benefits vary by location and employment terms.