Business Operations Analyst

Overview

This contract role is for a Business Operations Analyst working remotely within PST or CST time zones, expected to last approximately 6 months. The position centers on building operational documentation and supporting various operational improvement initiatives.

Key Qualifications

• Bachelor's degree or equivalent experience in Business, Communications, IT, or a related discipline.
• Minimum of 2 years experience in business analysis, documentation, or project coordination, preferably within SaaS or operational settings.
• Proven ability to create training videos, guides, and standard operating procedures (SOPs).
• Excellent written communication and organizational capabilities.
• Familiarity with Salesforce or Slack platforms is an advantage, especially relating to AI tools.

Role Summary

This position is a hybrid of Business Analyst and Application Analyst responsibilities, primarily focusing on business analysis activities.

Typical Duties

• Develop detailed operational documentation such as SOPs, runbooks, and process documents.
• Create enablement resources and training materials aimed at operational teams.
• Formulate project plans and monitor key milestones for rollout initiatives.
• Drive short-term operational projects and contribute to continual process enhancements.

Documentation Skills

The role emphasizes creating operational documents rather than formal instructional design content.

Additional Details

Work is fully remote with a contract duration of six months, based in PST or CST time zones.