Area Service Incharge

Job Overview

We are seeking an experienced Area Service Incharge to join our team in Kochi. The ideal candidate will have a background in Electronics and 6-10 years of experience in After Sales Service. This role is crucial for maintaining and managing service centers and ensuring superior customer satisfaction.

Key Responsibilities

• Establish and maintain operations of service centers efficiently.
• Manage the lifecycle of service partners to ensure smooth collaboration.
• Guarantee high onboarding quality and take full responsibility for service deliverables.
• Work to maintain customer satisfaction and prevent escalation of service-related issues.
• Coordinate with store managers and sales teams to optimize service operations.
• Lead and motivate the team members at service and care centers.
• Take accountability for meeting all service-related targets and deliverables.
• Mentor and provide guidance to engineers when required.
• Oversee incoming support calls and arrange prompt on-site services.
• Manage expenses and manpower allocation for service and care centers within guidelines.
• Conduct skills training for the team to address knowledge gaps.
• Encourage performance improvements by identifying areas for development.

Required Qualifications and Skills

• Degree or Diploma in Electronics (BE/B.Tech/Diploma).
• 6 to 10 years of proven experience in After Sales Service.
• Strong relationship and team management capabilities.
• Effective delegation and diversity management skills.
• Excellent problem-solving abilities.
• Experience working in area or zone management within the DTH industry or device operations.
• Good understanding of geographic and business domain knowledge related to DTH, Cable, Telecom, or Devices.
• Awareness of training needs in business environments.