Administrative Officer

About the Role

The Administrative Officer provides essential support to OnRoute Transport Group’s daily operations, acting as a key link between drivers, customers, and management. This role involves maintaining effective communication, managing records diligently, and addressing operational challenges proactively to ensure safe and compliant transport services.

Key Duties

• Maintain, update, and oversee all operational spreadsheets and registers such as Driver Register, Vehicle Fleet Register, and Booking Log.
• Track expiration dates for driver licenses, DBS certificates, vehicle-related documents, and insurance policies, issuing early reminders when necessary.
• Ensure accuracy and compliance of all company records with SOPs and relevant licensing standards.
• Organize and file both physical and digital documents systematically for easy retrieval.
• Assist in preparing and submitting required compliance paperwork.
• Help develop route schedules, assign driver duties, and manage daily operational plans.
• Serve as the primary administrative contact for drivers regarding daily matters.
• Respond professionally to telephone and email inquiries from parents, carers, schools, and partner organizations.
• Manage customer feedback, queries, and complaints with professionalism and care.

Required Skills and Qualifications

• Experience in administration, office coordination, or customer service roles.
• Exceptional attention to detail with the ability to spot inconsistencies others may overlook.
• Strong organizational skills capable of handling multiple simultaneous tasks.
• Proficiency in Microsoft Excel along with other Office applications including Word and Outlook.
• Confident and courteous telephone communication skills.
• Good written communication abilities.
• High integrity and discretion in managing sensitive personal data.
• Legal authorization to work in the United Kingdom.

Employee Benefits

• Competitive salary, details to be discussed during interview stage.
• Permanent and stable full-time position within a growing transport company.
• Generous annual leave entitlement.
• Participation in a pension plan via auto-enrolment.
• Monthly salary payments.
• Access to a range of employee discounts from various retailers.
• A supportive and collaborative workplace atmosphere.
• Opportunities for professional growth aligned with company expansion.

Additional Information

OnRoute Transport Group Ltd is committed to equal opportunity employment. All hires will be subject to satisfactory pre-employment checks.

Location: Canterbury, Christchurch, New Zealand.

Compensation: £12.71 per hour.

Contract: Permanent, full-time, onsite role.