Telecommunications Technician - Remote Position

Job Summary

We are seeking a skilled Telecommunications Technician to join our team remotely. The ideal candidate will be responsible for installing, repairing, and upgrading a variety of telecommunications systems including traditional phone lines, fiber optics, wireless, and satellite technologies. This role demands a strong knowledge of communications technology, exceptional attention to detail, and excellent organizational and communication abilities.

Key Responsibilities

• Install, operate, and maintain voice and data telecommunications network circuits and related equipment.
• Plan network installations by reviewing customer orders, technical specifications, and site assessments; prepare installation diagrams; and procure necessary equipment and materials.
• Establish voice and data networks through cable pulling, terminating, splicing, and equipment setup including routers, switches, multiplexors, cable trays, and alarm/fire systems.
• Program telecommunications features; activate remote access tools; coordinate installation activities with contractors ensuring compliance with industry standards.
• Test circuits, equipment, and alarms to verify services, troubleshoot issues, and escalate problems when necessary.
• Maintain detailed documentation including labeling equipment, routing cables, and recording configuration diagrams and technical specifications.
• Troubleshoot network outages, maintain backup procedures, and keep network services functional.
• Provide excellent customer service by addressing concerns and questions professionally.
• Adhere strictly to safety regulations, codes, and legal requirements to maintain a safe working environment.
• Manage inventory by tracking supplies, placing orders, and confirming deliveries to ensure readiness.
• Continually upgrade skills and knowledge through training and technical literature review.
• Take initiative in improving department performance by embracing new tasks and seeking opportunities to contribute added value.
• Travel Commitment: This role requires frequent travel estimated up to 75% of working time to support business operations and client needs.

About The Employer

Capital Group is an 8(a) certified small business renowned for delivering top-tier professional support services to Federal agencies. Their expertise covers strategic consulting, acquisitions, systems engineering, program oversight, and business/financial management. The company offers competitive pay commensurate with experience and provides extensive benefits including health, dental, vision insurance, 401(k), life and disability insurance, federal holidays, and paid time off.

Required Qualifications

• At least five years of specialized experience in telecommunications, IT support, or a similar technical field.
• Excellent written and verbal communication skills, along with strong financial, analytical, and problem-solving capabilities.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to thrive in a fast-paced and dynamic work environment and function effectively as part of a team.
• Must be a U.S. citizen eligible to obtain a public trust security clearance.