Team Leader - Customer Service Operations

About the Company

Teleperformance India is a global leader in delivering exceptional customer experiences across multiple channels, including customer acquisition, care, technical support, debt collection, and social media services. Headquartered in France, it serves clients worldwide.

Job Overview

We are seeking experienced Team Leaders currently recognized as such on paper to lead a team in our Customer Service Operations department, based at Ghansoli, Navi Mumbai.

Key Duties and Responsibilities

• Lead and supervise a team of inbound and outbound healthcare customer service agents.
• Allocate daily tasks, manage staffing schedules, and ensure appropriate manpower coverage.
• Conduct performance appraisals, coaching sessions, and training initiatives to enhance team effectiveness.
• Motivate team members to achieve targets related to productivity, quality, and attendance.
• Manage inbound calls concerning patient inquiries, benefits, eligibility, claims, and billing.
• Oversee outbound calls for patient follow-ups, reminders, and issue resolutions.
• Coordinate calls with insurance firms and other healthcare stakeholders as necessary.
• Handle escalated customer calls with professionalism and strive for resolution on the first contact.
• Maintain accurate records of all customer interactions within CRM systems.

Who Can Apply

No formal graduation degree is required for eligibility to apply for this role.

Contact Information

Interested applicants may reach out to Simran Rana at 9137514621 or submit their resume via [email protected].