Senior Operations Staff (ASA)

About Blue Dart Express Limited

Blue Dart Express Limited, a publicly listed company, has been a leader in courier and integrated air express package distribution as well as eCommerce logistics across South Asia since 1983. It operates a comprehensive logistics network covering over 55,000 locations in India and internationally. The company excels in evaluation, contracting, planning, transition, delivery, and execution of service capabilities. Known for innovation, digitalization, and service excellence, Blue Dart supports businesses in a fast-evolving supply chain environment. It wholly owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, and Concorde Air Logistics Limited specializing in transport, storage, and communication.

As part of DHL Group's DHL eCommerce division, Blue Dart leverages a global network spanning 220 countries for extensive express and logistics solutions. It is consistently ranked as a top 100 Great Place to Work in India and holds the DHL Group Top Employer certification, reflecting its commitment to a people-first culture and workplace empowerment.

Role Overview

The Senior Operations Staff is tasked with carrying out daily operational functions across Blue Dart’s Service Centres, Hubs, Warehouses, and Processing Units. Responsibilities focus on ensuring high shipment accuracy, operational efficiency, and service quality. This role supports Shift In-charges by managing work allocation, mentoring newly hired employees, resolving operational exceptions, and enforcing adherence to Standard Operating Procedures (SOPs). The position requires maintaining operational discipline and promoting consistent execution standards.

Primary Responsibilities

• Execute receiving, segregation, sorting, scanning, bagging, tagging, and shipment processing.
• Assist with loading and unloading shipments ensuring safe handling practices.
• Ensure correct shipment routing and prevent errors or mis-sorts.
• Perform shipment reconciliation and manifest verification tasks.
• Maintain operational continuity during peak periods and contingencies.
• Enter operational data and update shipment statuses through company systems.
• Verify shipment labels, manifests, and associated documentation.
• Maintain accurate records and report discrepancies promptly.
• Comply strictly with Blue Dart’s SOPs to assure quality and minimize handling errors.
• Identify and help implement improvements in operational efficiency.
• Assist in training and supporting newly inducted operations staff.
• Work closely with Shift In-charges to coordinate daily operation activities and balance team workload.
• Adhere to safety, security standards and promptly report incidents or unsafe conditions.
• Maintain professional grooming, punctuality, workplace cleanliness and represent Blue Dart values.
• Contribute to continuous improvement initiatives and operational readiness for business growth.

Qualifications and Experience

• Minimum educational qualification: pass in 10th Standard; higher qualification preferred.
• 3 to 6 years of relevant experience in logistics, express distribution, warehousing, courier operations, or supply chain.
• Experience in shipment processing, sorting, scanning, and warehouse management advantageous.
• Familiarity with handheld scanners and warehouse management systems is a plus.

Applicant Eligibility

• Applicants must be at least 18 years old and physically fit for standing, walking, and manual shipment handling.
• Willingness to work in rotational shifts including weekends and holidays is required.
• Basic reading and communication skills in English.
• Basic computer literacy and ability to use handheld scanner or mobile applications.
• Strong understanding of operational discipline and commitment to process compliance.

Skills & Competencies

• Shipment processing, sorting, scanning, and reconciliation.
• Bagging, tagging, labeling, and safe loading/unloading procedures.
• Data entry, operational documentation, and barcode scanner usage.
• Basic computer and mobile device proficiency.
• Operational excellence, attention to detail, teamwork, coaching, accountability, integrity, time management, and safety awareness.

Workplace and Brand Commitment

Employees are expected to maintain high standards of grooming, adhere to uniform and identification policies, be punctual, and uphold workplace discipline while embodying Blue Dart’s values of teamwork and professionalism.

Why Work at Blue Dart?

• Recognized as a Great Place to Work and certified by DHL Group’s Top Employer program, offering an inclusive and supportive workplace.
• Competitive remuneration with performance-linked incentives.
• Access to structured learning programs, coaching, and international career pathways within the DHL Group network.
• Comprehensive benefits including medical coverage and financial wellness support.
• Culture encouraging diversity, innovation, and employee voice.
• Membership in a leading logistics brand respected across India and internationally.

Additional Information

Recruitment is conducted transparently and merit-based following commitments to human rights and diversity inclusion. Blue Dart does not charge any fees or deposits during hiring and cautions candidates against fraud. Any such attempts can be reported for verification.