Return Agent - Abbotsford Airport

Overview

Enterprise Mobility Canada Inc., through National Car Rental and Alamo Rent A Car, is hiring a Return Agent at Abbotsford Airport. This role is focused on delivering prompt, courteous, and accurate service throughout the vehicle return process. The company is a large and growing industry leader known for customer care, innovation, employee growth, and performance-based advancement.

The business philosophy emphasizes putting customers and employees first, with the belief that strong service and a supportive workplace lead to shared success. This position is based at the Abbotsford branch at 30440 Liberator Ave, Abbotsford, BC V2T 6H5.

This is a full-time role paying $19.65 per hour.

Benefits

• Paid time off
• Steady full-time schedule of 40 hours per week
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development opportunities

Work Schedule

Shifts are planned around branch operating hours and total 40 hours per week. Operating hours listed for this branch are:

• Sunday: 7:30 am to 12:30 am
• Tuesday: 7:30 am to 12:30 am
• Wednesday: 7:30 am to 8:00 pm
• Thursday: 7:30 am to 12:30 am
• Friday: 7:30 am to 12:30 am
• Saturday: 7:30 am to 8:00 pm

Responsibilities

• Guide customers smoothly through the rental return process.
• Handle customer concerns and resolve service-related issues in a professional manner.
• Check vehicles when they are returned and record key details such as mileage, fuel level, and any damage.
• Review rental charges with customers and issue accurate receipts.
• Help keep the vehicle lot organized so traffic flows efficiently and vehicles remain accessible.
• Support other service tasks as needed to maintain a high customer experience.
• Represent the company professionally when dealing with vendors and members of the public.
• Protect company property and assets.
• Keep the work area tidy, safe, and orderly, and report unsafe or hazardous conditions immediately to the lead agent or manager.

Requirements

• Must be 18 years of age or older.
• High School Diploma or GED is required.
• Must hold a valid British Columbia Full Class 5 driver’s license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
• No drug- or alcohol-related driving convictions within the past 5 years, including DUI/DWI.
• At least 1 year of experience in a customer service position.
• Strong English communication skills, both written and verbal.
• Must be legally allowed to work in Canada without requiring current or future sponsorship.
• Ability to work 40 hours per week during the branch’s operating hours.

Additional Information

The role is offered by Enterprise Mobility Canada Inc. and is part of a fast-paced, people-focused environment with opportunities for advancement based on performance. The company emphasizes quality standards, customer satisfaction, and employee development.

Opening location: 30440 Liberator Ave, Abbotsford, BC V2T 6H5.