Outsourcing and Operations Manager

About Dojo

Dojo has quickly become the leading and most trusted acquirer in the UK payments landscape within four years, revolutionizing payments with a proprietary infrastructure tailored for in-person commerce. Serving over 150,000 clients across four countries, Dojo processes billions of transactions annually and continues to expand.

Role Overview

As the Outsourcing and Operations Manager for Paymentsense Ireland Limited (PIL), you will be an integral member of the management team, playing a significant role in scaling and refining operational practices across Europe. Reporting to the COO, you will oversee daily management of outsourcing partnerships, ensuring operational excellence, regulatory compliance, and scalability.

Key Responsibilities

• Enhance PIL's outsourcing governance by managing policy development, strategic planning, and committee coordination to ensure effective execution of initiatives.
• Oversee the end-to-end governance lifecycle, including coordinating risk assessments, conducting due diligence, and planning exit strategy testing.
• Develop and maintain performance dashboards to monitor the growth and service delivery of international providers, comparing results against performance benchmarks.
• Identify early signals of underperformance or capacity issues and proactively alert senior management to potential risks.
• Serve as the principal liaison for managing service provider performance and capacity to ensure alignment with organizational growth objectives.
• Compile and present concise reports on outsourcing performance and risk status to the PIL Board and regulatory bodies.

Candidate Profile

• Demonstrated experience in outsourcing governance and regulatory compliance, preferably within the financial services industry.
• In-depth understanding of EBA guidelines and Irish regulatory requirements related to outsourcing.
• Ability to perform effectively in a fast-moving environment, juggling multiple tasks with meticulous attention to detail.
• Highly collaborative with adaptable communication skills suited to various internal and external stakeholders.
• Strong analytical and problem-solving capabilities, leveraging data to simplify complex issues and communicate findings clearly.
• A commitment to operational excellence and an interest in leveraging technologies like Salesforce or AI to enhance efficiency.

Work Environment and Culture

Dojo promotes an office-first approach, encouraging collaboration by working onsite four or more days weekly. Its European offices provide environments tailored to different work styles, including quiet zones, collaborative spaces, and social hubs designed to foster innovation and meaningful work.

Values

The ideal candidate exemplifies Dojo’s core values:

• Curiosity — a genuine eagerness to learn and innovate.
• Persistence — resilience to continue despite challenges.
• Customer obsession — a strong focus on delivering exceptional customer experiences.

Diversity and Inclusion

Dojo actively strives to build diverse teams that mirror the varied businesses served, integrating equity and inclusion initiatives to empower employees and enhance customer experiences. Candidates are encouraged to request reasonable adjustments during recruitment to support their success.