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Operations Support Officer

Instant Finance Limited

Auckland, New Zealand · 정규직

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Applicants with strong communication, organisation, and problem-solving skills who can support operations and compliance activities. Previous finance or similar support experience is desirable, but candidates without it may still be considered.
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About the role

This is a broad, high-energy position focused on operational and administrative assistance across the business. You will act as a central contact for operational matters and AML/CDD-related questions, help keep day-to-day processes moving, and support the company in meeting internal standards as well as regulatory obligations.

What you bring

  • Clear written and verbal communication skills
  • A well-organised approach with strong attention to detail
  • The ability to stay effective when deadlines are tight and pressure is high
  • A collaborative mindset and willingness to support colleagues
  • Initiative, practical problem-solving ability, and a proactive attitude
  • Confidence in building positive working relationships across different levels of the organisation
  • Prior experience in finance or a comparable support position is preferred, though not essential

Key responsibilities

  • Respond to operational questions through phone, email, and face-to-face communication
  • Assist with customer due diligence and compliance-related workflows
  • Handle helpdesk issues, resolving them where possible and escalating when required
  • Complete administrative work according to company procedures
  • Support continuous improvements in processes and systems
  • Help prepare reports and maintain accurate records
  • Contribute to training resources and wider business support tasks
  • Work in coordination with internal stakeholders to keep operations running smoothly

Why join us

  • Join a growing financial services business with a strong customer-first focus
  • Access to a national network
  • Supportive workplace with room to develop your career
  • Life insurance coverage
  • KiwiSaver matching up to 5%
  • Company bonus scheme
  • Discount perks from leading retailers

Additional information

This organisation has a distinctive identity and takes pride in delivering excellent customer service, backed by 54 years of history. Applications close on 07/08/2026 or when the position is filled.

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