Operations Manager

About Uncommon Elite

Uncommon Elite is looking for a proactive and entrepreneurial Branch Manager to establish and direct a new branch in the Kansas City area. This opportunity suits a hands-on leader passionate about driving growth and setting up processes from inception.

Role Overview

The Branch Manager will oversee all aspects of market success including business development, operational management, team leadership, customer relationships, and financial goals. This position involves balancing strategic initiatives with daily operational execution, cultivating a strong local presence, and ensuring premium service quality.

Responsibilities

• Design and implement a growth strategy tailored to build and expand market footprint.
• Develop and sustain a robust sales pipeline, converting prospects into loyal clients.
• Forge and maintain relationships with new and existing customers to boost retention and growth.
• Spot opportunities to broaden service offerings and grow market share.
• Manage daily branch operations focusing on excellent service delivery.
• Oversee scheduling, routing, workforce management, and resource allocation.
• Promote operational efficiencies while maintaining high service standards and client satisfaction.
• Champion a culture of safety, accountability, and continuous improvement.
• Hire and nurture operational and field personnel, setting clear performance standards and providing ongoing coaching.
• Foster a collaborative and customer-service-oriented team culture to support growth ambitions.
• Take ownership of branch profit and loss, managing labor, productivity, and expenses.
• Strategize and execute plans to meet revenue, profitability, and expansion targets.
• Track key performance indicators and apply corrective measures as needed.
• Act as the primary local contact for client relationships, swiftly addressing any concerns.
• Ensure consistent and exceptional service to maintain high customer satisfaction and long-term partnerships.

Qualifications

• Proven success in business development, sales, or market expansion.
• Leadership experience with operational team management.
• Expertise in budgeting, financial oversight, or P&L responsibility.
• Strong analytical, problem-solving, and decision-making abilities.
• Self-motivated individual capable of thriving in dynamic, fast-growth settings.
• Valid driver's license with readiness for local travel as required.

Preferred Experience:

• Background in route-based services, field services, logistics, facility management, or fleet operations.
• Experience launching or expanding a branch, territory, or market.
• Familiarity with CRM and business management software.
• Knowledge of the Kansas City market and nearby areas.

Compensation and Career Path

The role offers a base salary starting at 100000 USD, aligned with experience, plus a performance-related bonus and a comprehensive benefits package. Relocation support is provided for eligible candidates. There are considerable advancement prospects as the organization grows, with potential progression to General Manager, regional leadership, or larger market roles.

Equal Opportunity

This position entails direct interaction with senior leadership and opportunities to shape the company's growth. High-caliber performers may elevate into more senior or expansive leadership roles as business operations expand.