직무 설명

Overview

At Touch Health, support professionals collaborate closely with project managers, business analysts, and IT specialists to create and implement innovative solutions that positively impact our clients' lives. Our teams encounter diverse scenarios and enjoy the autonomy to propose and discuss ideas in a collaborative environment focused on delivering customer value.

Key Responsibilities

Provide first-level system support as the initial point of contact.
Log, triage, categorize, and track support tickets.
Serve as the main contact with clients for demand intake.
Monitor ticket queues to ensure SLA compliance.
Resolve low-complexity issues and escalate to higher support levels when necessary.
Assist in automating simple operational routines.

Qualifications

Completed or ongoing higher education in Information Technology.
Resident of São Paulo city or metropolitan area.
Previous experience in customer service.
Good verbal and written communication skills.
Technical English proficiency for reading documentation.
Familiarity with spreadsheets (Excel or Google Sheets).
Basic programming knowledge for routine automation.

Desired Skills

Understanding of Linux systems.
Experience with SQL.
Familiarity with ticket management tools.

Benefits

Access to gym or sports activities
Medical assistance
Dental assistance
Private pension plan
Life insurance
Corporate university
Meal allowance
Transportation allowance

N1 Support Analyst