Manager - PMO

Overview

This position entails leading the successful completion of programs, projects, and events by coordinating activities across teams. The role involves developing actionable plans for initiatives and projects within Bupa Arabia’s operations, ensuring compliance and timely execution to achieve efficient project delivery. A key aspect includes enhancing relations with regulators such as SAMA and CHI.

Program and Portfolio Management

• Oversee and manage project portfolios aligning them with company priorities.
• Guide and support project managers through all project phases.
• Set and uphold standards, methodologies, and best practices for consistent quality across projects.
• Manage governance, reporting, and delivery of IT, APP, and Non-IT Operational Projects.
• Handle operational risks and internal audit items until resolution.
• Lead, mentor, and develop project managers and team members to improve their capabilities.
• Promote a cooperative and results-driven team atmosphere.

Business Opportunities and Risk Management

• Perform evaluations to ensure compliance with operational requirements and pinpoint improvement areas including regulatory compliance.
• Conduct risk assessments and create mitigation strategies to reduce compliance risks.
• Review projects to draw lessons learned fostering ongoing learning and advancement.

Engaging Stakeholders

• Formulate and execute a stakeholder engagement strategy addressing key group needs including sponsors' involvement.
• Choose optimal communication methods to interact effectively with stakeholders influencing project success.
• Track and report compliance metrics and KPIs to senior management and operational bodies.
• Create and implement policies and procedures ensuring regulatory compliance.
• Monitor healthcare industry operational changes and requirements.
• Manage operational projects with a focus on regulatory and risk considerations.
• Optimize the customer experience, emphasizing Net Promoter Score (NPS).

Operational Collaboration

• Work alongside internal departments such as legal, compliance, quality assurance, and operations to address compliance matters.
• Provide training and guidance to staff on operational compliance standards.
• Handle inquiries related to operations, compiling information and coordinating responses.

Executive Initiatives and Ad-Hoc Responsibilities

• Rapidly evaluate and prioritize tasks assigned by management to ensure prompt completion.
• Coordinate with various departments to provide resources and information for ad-hoc projects.
• Maintain transparency by updating management on progress and task status.
• Continue leadership and development of project managers and teams.

Required Skills and Experience

• Proficient use of Microsoft Office suite including PowerPoint, Excel, Word, Outlook, Teams, and Visio.
• Intermediate to advanced capabilities with data tools such as Power BI, SAS, and Congos.
• Strong communication skills in both English and Arabic, written and verbal.
• Adept at building and sustaining positive internal and external relationships.
• Excellent negotiation skills and proactive initiative-taking.
• Ability to meet deadlines and motivate teams toward timely delivery.
• Leadership abilities including motivation techniques and conflict resolution.
• Experience in coaching to enhance employee skills and performance.
• Familiarity with corporate, operational, and compliance environments.