직무 설명

About the Role

We are looking for a strategic and results-driven Strategic Operations Manager to join Uber's Earner Marketplace & Matching team, part of the US & Canada Mobility business. This role focuses on mastering critical marketplace optimization areas such as driver pricing, incentives, matching algorithms, and positioning to ensure marketplace reliability, efficiency, and sustainable supply health. You will collaborate with Product, Engineering, Data Science, and Operations teams to craft strategies addressing complex marketplace challenges, influencing technological and operational advancements with meaningful business results.

As a senior leader in Earner Pricing and Matching operations, you will pinpoint the most impactful marketplace opportunities, formulate long-term strategies, and lead multi-disciplinary projects from inception to implementation. Your role involves transforming ambiguous business issues into clear strategies, achieving stakeholder alignment, and driving execution to enhance outcomes for drivers, riders, and Uber.

This position demands adaptability to operate at both strategic and tactical levels: shaping long-term direction while engaging deeply in complex marketplace problems to uncover structural insights, balance difficult trade-offs, and develop data-informed solutions. Influencing senior stakeholders across various teams and delivering significant marketplace and business improvements is essential.

Key Responsibilities

Establish and lead the strategic vision for Earner Pricing and Matching, prioritizing high-impact marketplace improvements and steering cross-team initiatives involving Product, Engineering, Data Science, and Operations to boost reliability, efficiency, and outcomes.
Integrate insights across pricing, matching, incentives, positioning, and quality to produce a comprehensive understanding of marketplace levers and utilize this to identify and address fundamental marketplace challenges.
Drive the most complex and ambiguous strategic problems through well-framed business strategies and actionable analytical insights.
Effectively communicate and advocate strategy through compelling, data-driven presentations that build consensus among diverse stakeholders and influence decision-making at senior levels.

Basic Qualifications

Bachelor's degree in Business, Engineering, Computer Science, Economics, or related fields; advanced degrees like an MBA are a plus.
Minimum 7 years of relevant experience in operations, product operations, analytics, strategy, management consulting, or product management.

Preferred Qualifications

Proven strategic thinking and business judgment, capable of long-range planning and navigating complex trade-offs in uncertain environments.
Strong analytical proficiency in breaking down complex problems, processing large datasets, and generating actionable insights.
Understanding of marketplace dynamics and the ability to synthesize cross-functional insights into cohesive strategies.
Exceptional communication skills to align and influence senior stakeholders via clear, data-supported narratives.
Track record of leading cross-functional teams successfully from strategy to execution in dynamic settings.

Compensation & Benefits

For New York City, NY, the salary range is USD 162000 to 180000 annually. Similar compensation applies for San Francisco, CA roles.

Employees in the US may participate in bonus programs, equity awards, 401(k) plans, and receive additional benefits.

Additional Information

Uber supports flexible work but requires at least 50% office presence unless fully remote work is approved. Certain roles may require full-time in-office attendance.

Uber is committed to equal employment opportunity and considers candidates regardless of protected characteristics or criminal histories. Accommodations for disabilities are available upon request.

Manager, Earner Marketplace