직무 설명

Role summary

This position is a fully remote HR support role for candidates based in the DMV area only. The assignment is expected to run for 6 to 12 months or longer. The main focus is to act as the first stop for associates with human resources questions and to help resolve routine issues quickly, accurately, and with discretion.

What you’ll do

Handle general HR intake questions from employees and drive them through to resolution in a timely way.
Keep HR systems and required paperwork up to date, including items such as severance and telework-related documentation.
Maintain support materials used by HR, Shared Services, and employees so they stay accurate and current.
Collect feedback on existing HR workflows and share suggestions for improvement with the Shared Services team.
Build and maintain strong knowledge of company-specific HR policies and procedures.
Serve as a bridge between HR and other functional groups so processes are clearly understood and followed.

Qualifications

A high school diploma is required. Candidates should have about 3 years of related experience, ideally in customer service, HR onboarding, or a role such as HR technician, analyst, or generalist. The preferred profile also includes 1 to 3 years of HR knowledge.

Skills and abilities

Ability to work well both independently and within a team
Working knowledge of core HR areas such as compensation, benefits, employee relations, immigration, performance management, and employment law
Strong customer service orientation
Comfort working with systems, data, and reporting
Proficiency with Microsoft Office applications
Clear verbal and written communication

Additional details

This role is designed for confidential day-to-day support of employee HR requests and is centered on responsive service, accurate documentation, and reliable coordination with internal teams.

Junior HR Journalist