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About the Role

This contract position as an HR Assistant II is based in Tampa, FL, within the beauty industry, lasting for 3 months. The role revolves around providing first-rate HR support and customer service to employees and HR partners.

Key Responsibilities

Act as the primary contact point for employees and HR partners, delivering excellent customer service via phone and case management systems.
Manage a large volume of inbound HR-related inquiries by resolving issues or directing employees to suitable resources.
Accurately document employee data changes, communications, and case activities with great attention to detail.
Collaborate with the Payroll team to address payroll inquiries and guide employees toward resolutions.
Handle employee requests including tuition reimbursements, employment verifications, and policy acknowledgements.

Qualifications

Possess a bachelor's degree.
Have over five years of experience in areas such as customer service, HR support, HR shared services, call center, or administrative support roles.
Demonstrate strong skills in customer service and communication, with the capability to manage sensitive and confidential information.
Display excellent organizational skills, attention to detail, and critical thinking aptitude.
Experience in supporting payroll inquiries or employee services is desirable.

Skills

HR support
Customer service
Case management
Payroll inquiry support
Administrative assistance
Effective communication
Attention to detail
Organizational skills
Proficient in Microsoft Office
Bilingual in Spanish

Additional Information

The hourly pay rate is aligned with candidate experience, based on estimates from the hiring organization.

HR Assistant II

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