HR Assistant II

About the Role

This contract position as an HR Assistant II is based in Tampa, FL, within the beauty industry, lasting for 3 months. The role revolves around providing first-rate HR support and customer service to employees and HR partners.

Key Responsibilities

• Act as the primary contact point for employees and HR partners, delivering excellent customer service via phone and case management systems.
• Manage a large volume of inbound HR-related inquiries by resolving issues or directing employees to suitable resources.
• Accurately document employee data changes, communications, and case activities with great attention to detail.
• Collaborate with the Payroll team to address payroll inquiries and guide employees toward resolutions.
• Handle employee requests including tuition reimbursements, employment verifications, and policy acknowledgements.

Qualifications

• Possess a bachelor's degree.
• Have over five years of experience in areas such as customer service, HR support, HR shared services, call center, or administrative support roles.
• Demonstrate strong skills in customer service and communication, with the capability to manage sensitive and confidential information.
• Display excellent organizational skills, attention to detail, and critical thinking aptitude.
• Experience in supporting payroll inquiries or employee services is desirable.

Skills

• HR support
• Customer service
• Case management
• Payroll inquiry support
• Administrative assistance
• Effective communication
• Attention to detail
• Organizational skills
• Proficient in Microsoft Office
• Bilingual in Spanish

Additional Information

The hourly pay rate is aligned with candidate experience, based on estimates from the hiring organization.