Housekeeping Attendant

Position Overview

We are looking for motivated and guest-oriented Housekeeping Attendants who excel in delivering exceptional customer service and innovative solutions to enhance guest satisfaction. This role operates at both Centro Al Manhal by Rotana and Al Rawda Arjaan by Rotana hotels.

Primary Responsibilities

• Obtain daily work assignments, keys, and supplies from supervisors and accurately record key usage.
• Clean guest rooms and bathrooms thoroughly following hotel standards.
• Ensure fire exits and stairways remain unobstructed at all times.
• Immediately report any maintenance issues observed during cleaning.
• Collect litter from corridors and pathways to maintain cleanliness.
• Vacuum carpets and upholstered furniture, dust and wipe down furniture, and empty ashtrays and wastebaskets.
• Change bed linens; clean sinks, bathtubs, toilets, tiles, mirrors, floors; and polish metal fixtures.
• Restock bathroom and room supplies regularly.
• Organize guest toiletries neatly on vanity tops and perform spot cleaning of carpets as needed.
• Maintain cleanliness and orderliness of guest corridors, service pantries, and service areas at all times.
• Remove room service trays and trolleys promptly from guestrooms and corridors.
• Coordinate with valet service to arrange laundry, dry cleaning, or pressing for guests' clothing.

Qualifications & Experience

• Vocational training in hotel Housekeeping is preferred.
• Proficiency in English is beneficial for effective communication.

Desired Attributes & Competencies

• Friendly, compassionate, and committed to providing excellent customer care.
• Ability to work efficiently under pressure in a fast-paced, multicultural environment.
• High cultural sensitivity and willingness to contribute additional effort and time when necessary.
• Strong sense of responsibility and understanding of job duties.
• Adept at recognizing individual differences and adapting accordingly.
• Focused on customer satisfaction and team collaboration.