Front Office All-Rounder

About the Company

Sofitel Melbourne On Collins represents the pinnacle of luxury accommodations situated in the heart of Melbourne’s vibrant city center. This esteemed 5-star hotel elegantly blends classic French sophistication with contemporary luxury, offering guests an immersive cultural experience highlighted by rotating art exhibits and connections to Melbourne’s lively arts and entertainment scene.

The property boasts 363 rooms with spectacular city views, an exclusive Club Lounge that enhances the French-inspired atmosphere, sophisticated dining options at No35 restaurant with a lively French modern flair, and a signature cocktail experience at the Atrium Bar on 35.

Role Overview

The Front Office All-Rounder is vital in delivering an exceptional guest experience by managing various reception functions. This role requires a proactive approach to welcoming guests, managing check-ins and check-outs, handling inquiries and concerns, and ensuring smooth coordination with multiple departments to maintain high service standards.

Key Responsibilities

• Warmly greet and assist guests, ensuring a professional and sincere hospitality experience.
• Efficiently manage guest check-in and check-out procedures with accuracy.
• Address guest inquiries, service requests, and complaints confidently and with discretion.
• Offer knowledgeable local information and personalized concierge assistance.
• Collaborate with Housekeeping, Food & Beverage, Engineering, and other departments to guarantee guest satisfaction.
• Respond promptly to phone and email communications in a professional manner.
• Maintain precise guest documentation while adhering to hotel policies.
• Aid with valet services, luggage handling, and guest support during busy periods as needed.
• Provide operational support for all Front Office tasks, including occasional night shifts.

Qualifications

• Prior experience working in luxury hotel environments or high-end hospitality sectors.
• Exemplary customer service skills with strong communication abilities.
• Ability to maintain composure and professionalism under stressful conditions.
• Excellent organizational skills with meticulous attention to detail.

Additional Information

Benefits & Career Growth: Sofitel Melbourne on Collins offers career advancement pathways both within the hotel and across the broader Accor Group, which values diversity and inclusion. The company embraces Heartist principles that focus on genuine human connection, fostering a workplace where every team member feels appreciated and motivated to excel.

• Opportunity to grow with the largest hotel group in the Pacific region.
• Work in a centrally located property in Melbourne’s CBD.
• Uniforms are laundered for your convenience.
• Enjoy complimentary hotel stay packages to celebrate work anniversaries.
• Access to global employee and family benefits at Accor hotels worldwide.