Employee Experience Advisor

Overview

The Employee Experience Advisor will be responsible for delivering a consistent and superior employee experience by overseeing workplace environment standards, contributing valuable insights for improvement, and actively promoting employee experience initiatives throughout the organisation.

Key Responsibilities

• Act as the main liaison for workplace (facilities) experience matters within the Dublin Airport Central building, ensuring a consistent high-quality and positive environment for employees.
• Maintain and coordinate workplace experience standards by working closely with business stakeholders, service providers, and colleagues to detect gaps, implement solutions, and drive ongoing improvements.
• Oversee relationships with workplace suppliers and service partners to ensure excellent service quality, cost-effectiveness, and timely delivery of agreed outcomes.
• Lead the analysis and enhancement of the employee journey during critical lifecycle phases, uncovering pain points and opportunities to elevate employee engagement and experience.
• Facilitate and advance employee experience projects with HR and business teams to improve key employee lifecycle touchpoints.
• Collect, analyse, and interpret employee feedback and experience data to reveal trends, opportunities, and actions that boost engagement and workplace satisfaction.
• Manage employee experience initiatives and cross-functional workstreams, ensuring alignment and transparency of activities across the company.
• Promote a culture focused on continuous improvement by championing employee experience efforts, influencing stakeholders, and identifying ways to streamline and enhance workplace and employee experiences.

Qualifications and Experience

• Between 2 to 4 years of professional experience in employee experience, workplace experience, stakeholder engagement, or relationship management roles.
• Proven ability to coordinate several workstreams and priorities effectively in a fast-moving environment.
• Experience overseeing projects or initiatives from inception to completion.
• Demonstrated capacity to collaborate with diverse stakeholders to achieve business results.
• Strong background in collecting, interpreting, and acting on employee feedback, engagement data, or insights.
• Experience identifying and executing process improvements or enhancing services.
• Familiarity with managing vendor and supplier relationships and supervising service performance.
• Participation in supporting employee engagement, culture, or experience-focused initiatives.

Key Skills

• Excellent communication, stakeholder engagement, and relationship management abilities.
• Proficient influencing and negotiation capabilities.
• Strong organisational and project coordination skills capable of juggling multiple priorities.
• Adept at data gathering, analysis, and interpretation related to employee feedback and experience metrics.
• Effective problem-solving skills with a proactive, solution-oriented mindset.
• Competent in managing supplier and service provider partnerships.
• Maintains professionalism and confidentiality in handling sensitive information.