E-Commerce and Client Relations Specialist

About Thread + Seed

Thread + Seed is a growing boutique focused on delivering a highly personalized, memorable, and inspiring retail experience. Located in the La Jolla area, this small but dynamic team thrives on collaboration, creativity, and exceptional client service.

Role Overview

The E-Commerce and Client Relations Specialist plays a key role in managing and expanding the online business while ensuring each customer has a superior experience from the moment they place an order through to long after delivery. This position involves more than just order fulfillment — it centers around cultivating long-term customer connections through proactive touchpoints, personalized recommendations, and a client-first approach. Working closely with the merchandising team, the specialist ensures online products are attractively presented and helps enhance the e-commerce presence through outstanding service and client engagement. Though primarily e-commerce focused, this hybrid role also supports retail operations on-site during busy periods to maintain consistent customer experiences across platforms.

Key Responsibilities

• Manage the complete e-commerce journey, from order placement to delivery.
• Collaborate with merchandising to guarantee accurate and appealing online product representation.
• Communicate promptly and thoughtfully with online customers addressing inquiries, order status, and product suggestions.
• Develop lasting client relationships by following up in a personalized manner and maintaining ongoing client engagement.
• Identify ways to convert occasional shoppers into loyal online customers through attentive service.
• Monitor daily orders for accuracy, efficiency, and enhanced client satisfaction.
• Handle customer issues with professionalism, empathy, and problem-solving focus.
• Continuously improve the online customer experience by identifying enhancement opportunities.
• Assist the retail team on the sales floor during peak times, special events, and as required.

Preferred Qualifications

• Minimum of 2 years experience in fashion retail.
• Profound knowledge of Shopify platform is essential.
• Experience with e-commerce operations or online order management is a plus.
• Strong background in customer service and client relationship management.
• Exceptional verbal and written communication abilities.
• Capability to physically handle and move merchandise when necessary.
• Willingness to work occasional weekends, events, and retail shifts according to business demands.

Desired Attributes

• Passion for building authentic connections with clients.
• Interest in fashion and enthusiasm for creating memorable shopping experiences.
• Organized, detail-focused, and reliable individual.
• Proactive thinker with effective problem-solving skills.
• Capable of juggling multiple priorities within a fast-paced environment.
• Positive, adaptable, and growth-oriented mindset.
• Enjoys collaborative teamwork in a small-company setting.

Why Join Thread + Seed?

• Opportunity to grow with an expanding company and advance your career.
• Work within a passionate and supportive team culture.
• Contribute to the future success of an emerging retail brand.
• Engage in a creative and innovative workplace valuing exceptional client experiences.
• Enjoy varied daily tasks where your ideas have meaningful impact.