Desktop Support Technician

Job Overview

Provide reliable technology support to educational and administrative users to ensure optimal operation of hardware and software across school campuses and offices.

Key Duties

• Assist campus-based users with technology issues and queries.
• Report significant system disruptions to higher-level technology support teams.
• Provide training to principals, teachers, and staff as needed.
• Offer support during special events held on campus or other district venues.
• Maintain and troubleshoot computers, mobile devices, digital audio-visual equipment, and related peripherals.
• Support use of instructional software applications and ensure quality control on vendor-supplied projects.
• Participate in required meetings and training sessions.
• Adhere to the attendance policies set by supervisors.
• Perform additional assigned duties from the Client Solution Department or supervisors.
• Comply with all DISD rules, regulations, and policies.

Requirements and Qualifications

• High school diploma or equivalent with at least one year of experience in IT support services.
• A+ Certification is preferred.
• Proficient with Microsoft Operating Systems, Microsoft Office Suite, and Office 365.
• Knowledgeable about Mac OS, iOS, Chrome OS, and Google Applications for Education.
• Skilled in diagnosing and resolving operating system and software issues.
• Experienced in troubleshooting hardware failures.
• Strong verbal and written communication abilities.
• Familiarity with audio-visual devices preferred.
• Basic knowledge of TCP/IP protocols and networking fundamentals.
• ITIL V3 Certification is an advantage.
• Excellent customer service skills are essential.

Work Location

Edtech-Enterprise Support Services

Job Details

Full-time schedule with a minimum salary starting at $45,200 and median salary at $55,126.