المسمى الوظيفي

Job Overview

Provide reliable technology support to educational and administrative users to ensure optimal operation of hardware and software across school campuses and offices.

Key Duties

Assist campus-based users with technology issues and queries.
Report significant system disruptions to higher-level technology support teams.
Provide training to principals, teachers, and staff as needed.
Offer support during special events held on campus or other district venues.
Maintain and troubleshoot computers, mobile devices, digital audio-visual equipment, and related peripherals.
Support use of instructional software applications and ensure quality control on vendor-supplied projects.
Participate in required meetings and training sessions.
Adhere to the attendance policies set by supervisors.
Perform additional assigned duties from the Client Solution Department or supervisors.
Comply with all DISD rules, regulations, and policies.

Requirements and Qualifications

High school diploma or equivalent with at least one year of experience in IT support services.
A+ Certification is preferred.
Proficient with Microsoft Operating Systems, Microsoft Office Suite, and Office 365.
Knowledgeable about Mac OS, iOS, Chrome OS, and Google Applications for Education.
Skilled in diagnosing and resolving operating system and software issues.
Experienced in troubleshooting hardware failures.
Strong verbal and written communication abilities.
Familiarity with audio-visual devices preferred.
Basic knowledge of TCP/IP protocols and networking fundamentals.
ITIL V3 Certification is an advantage.
Excellent customer service skills are essential.

Work Location

Edtech-Enterprise Support Services

Job Details

Full-time schedule with a minimum salary starting at $45,200 and median salary at $55,126.

Desktop Support Technician

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