- 경험
- 2년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 잡종
- 재개하다
- 신청 시 필수 사항
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About Grow Nearby
Grow Nearby is an Inc. 5000 recognized agency based in Tampa, FL, specializing in the home services sector, including HVAC, Plumbing, and Garage Door industries. We are a rapidly scaling company committed to building strong client partnerships rather than simply handling tasks.
Job Overview
As a Customer Success Manager, you will take full ownership of a portfolio of client accounts from onboarding onward. You will be equipped with AI-driven tools and backed by an executive team to manage client relationships strategically and proactively in a growth-focused environment.
Work Schedule
- Work from home on Mondays and Fridays
- Work onsite in the Tampa office Tuesday through Thursday
Responsibilities
- Serve as the key strategic liaison for your assigned customers
- Lead client onboarding, alignment sessions, and develop long-term partnership strategies
- Establish and sustain trust with business owners and decision makers
- Communicate clearly, proactively, and with confidence to set expectations and guide performance discussions
- Take accountability for client retention and ensure their sustained success
- Anticipate potential issues and resolve challenges before they escalate
- Conduct high-level performance reviews and strategy discussions
- Identify and suggest business expansion opportunities consistent with client objectives
- Act as an internal advocate for clients while optimizing operational effectiveness
- Collaborate closely with SEO, PPC, website, and content teams to align with marketing strategies
- Ensure timely delivery of agreed projects and provide clear guidance to internal teams
- Exemplify exceptional communication and professionalism
- Contribute to process improvements and enhancing client experience
- Elevate team standards within Customer Success and maintain a positive, solution-focused attitude both internally and externally
Candidate Requirements
- Minimum 2 years’ experience in agency account management or customer success in a fast-paced environment
- Demonstrated ability to confidently engage executives and business owners in high-stakes conversations
- Strong skills in managing difficult discussions with professionalism and tact
- Preferred: Experience in marketing for home services sectors such as HVAC or roofing is a plus
- Preferred: Proven capability to manage a mid-to-large portfolio of clients effectively
Company Highlights
- Recognized for significant growth as an Inc. 5000 company
- Flexible hybrid work model supporting both remote and onsite collaboration
- Autonomy in role with minimal micromanagement
- Supportive culture that values work-life balance and professional respect
Success Metrics
Within six months, your clients will regard Grow Nearby not merely as a vendor but see you as a vital contributor to their business success. You will manage a thriving and stable client portfolio and take pride in positively impacting family-owned businesses nationwide.