- 경험
- 어느
- 샐러리
- GBP 13,520 – GBP 13,520 / year
- 채용 공고
- 1
- 게시됨
- 2일 전
- 작업 모드
- 재택근무
- 적임
- Applicants must be located in the United Kingdom and hold valid authorization to work in the UK.
- 재개하다
- 신청 시 필수 사항
직무 설명
Overview
The Code Zone is looking for a part-time Customer Success Assistant to join their onboarding team remotely. This role is ideal for individuals who enjoy gaming, technology, and helping others. The core mission is to inspire children and their parents to explore coding through engaging online clubs that use game-making and creative projects.
About The Code Zone
The Code Zone operates coding clubs for children aged 6 to 16. As an award-winning edtech organization, it provides fun, dynamic learning experiences through online clubs with over 1,000 members weekly, as well as local clubs in parts of the UK including Essex and Cambridgeshire. The environment resembles an after-school gaming club where participants learn coding in a natural, enjoyable way.
Key Responsibilities
- Manage both inbound and outbound communications with customers.
- Assist in onboarding children and their parents into the Game Development clubs.
- Provide technical support for pre-session platform issues to ensure smooth access.
- Assist with the day-to-day operation of the online platform, including responding to children's messages.
- Occasionally lead live online club sessions when required.
Candidate Profile
- Friendly, approachable, and confident working with children.
- Passionate about technology and committed to helping young learners develop coding skills.
- Excellent communication skills and capable of making learning enjoyable.
- Strong IT proficiency.
- Reliable, professional, and enthusiastic with a positive attitude.
- Previous experience in customer service or sales is required.
Additional Desirables
- Experience working directly with children.
- Familiarity with CRM software.
Provided Support and Benefits
- Comprehensive training and ongoing support.
- Company-funded DBS background check.
- A rewarding sense of accomplishment by preparing children for a tech-oriented future.
- Casual dress code and remote work flexibility.
- Opportunity to join a friendly and supportive team in a fast-growing startup environment.
- Part-time position with potential for full-time advancement.
Work Details
- Part-time hours: 20 per week, Monday to Friday, 3 PM to 7 PM.
- Salary: £13,520 per year based on 20 hours weekly, pro-rated full-time equivalent is £27,040.
- Location: Remote, work-from-home within the UK.
- Start Date: As soon as possible.
Application Process
Applicants should submit a cover letter explaining their fit for the role along with a CV outlining experience and qualifications. Successful candidates will be invited to provide a short video answering questions as part of the selection process.
Eligibility
Applicants must be based in the UK and have the legal right to work there.