Customer Service Manager

Role Summary

Lead the efficient management of customer support operations by overseeing order processing, maintaining clear communication channels, and coordinating efforts with various internal teams in a dynamic and fast-paced setting.

Position Details

• Employment Type: Contract to Hire
• Pay Rate: $27-30 per hour (W2) plus benefits
• Work Location: Minneapolis, MN (Onsite)

Job Overview

As a Customer Service Coordinator, you will provide support to B2B clients by handling order entries, delivering timely updates about orders, and addressing customer issues efficiently. This role requires collaborating closely with sales, logistics, and production departments to ensure smooth service delivery. Building and maintaining strong client relationships and managing complex requests are fundamental aspects of this position.

Daily Responsibilities

• Manage data entry tasks including quotes, order processing, and sample requests.
• Maintain proactive communication with customers regarding order statuses and any issues encountered.
• Work collaboratively with sales, operations, and engineering teams to streamline processes.
• Coordinate logistics activities such as shipping and delivery scheduling.
• Assist with account management duties and foster positive client relationships.

Required Qualifications

• Minimum of 4 years experience in B2B customer service roles.
• Exceptional attention to detail and ability to handle multiple tasks simultaneously.
• Strong professional verbal and written communication skills.
• Proficiency with Microsoft Office applications and general business systems.
• Capable of prioritizing effectively in a high-volume work environment.
• Experience with ERP systems, preferably Epicor.
• Background in manufacturing or logistics is advantageous.
• Project management experience is considered a plus.
• Experience managing complex orders or working within technical environments.
• Ability to remain composed under pressure and efficiently resolve problems.

Company Commitment

The company values inclusive and ethical business practices, aiming to connect qualified talent with career opportunities across marketing, creative, digital, operations, human resources, and finance. Equal opportunity employment is practiced with hiring decisions made without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, or other protected characteristics.