Customer Service Executive - Back Office Operations

About the Role

We are seeking candidates for the position of Business Associate, focusing on back-office operations to manage and resolve customer complaints efficiently via email. The role involves ensuring prompt and accurate responses to customer queries to maintain high satisfaction levels.

Responsibilities

• Address and resolve customer complaints through email communication.
• Ensure timely closure of customer queries with accuracy.

Eligibility and Education

Applicants must be graduates in any discipline or hold a 3-year diploma following completion of 12th grade.

Compensation and Benefits

• Monthly salary ranging from ₹15,500 to ₹16,500 based on interview performance and experience.
• Additional allowances and incentives tied to performance.

Training Program

A mandatory training period of 21–25 days (approximately 3 weeks) is required, with a stipend of ₹381 per working day during training.

Work Schedule

• 9-hour shifts including 8 hours of work and a 1-hour break.
• Rotational shifts with weekly off on a rotating basis.
• Female employees will be assigned rotating day shifts between 6:00 AM and 8:00 PM.
• Male employees will work on rotational day and night shifts, with applicable night shift allowances.