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Customer Service Executive - Back Office Operations
Chandigarh, India · Full Time
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- Experience
- Any
- Salary
- INR 15,500 – INR 16,500 / month
- Openings
- 1
- Posted
- 3 ಗಂಟೆಗಳು ಹಿಂದೆ
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Graduates in any discipline or candidates with a 3-year diploma after 12th grade.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are seeking candidates for the position of Business Associate, focusing on back-office operations to manage and resolve customer complaints efficiently via email. The role involves ensuring prompt and accurate responses to customer queries to maintain high satisfaction levels.
Responsibilities
- Address and resolve customer complaints through email communication.
- Ensure timely closure of customer queries with accuracy.
Eligibility and Education
Applicants must be graduates in any discipline or hold a 3-year diploma following completion of 12th grade.
Compensation and Benefits
- Monthly salary ranging from ₹15,500 to ₹16,500 based on interview performance and experience.
- Additional allowances and incentives tied to performance.
Training Program
A mandatory training period of 21–25 days (approximately 3 weeks) is required, with a stipend of ₹381 per working day during training.
Work Schedule
- 9-hour shifts including 8 hours of work and a 1-hour break.
- Rotational shifts with weekly off on a rotating basis.
- Female employees will be assigned rotating day shifts between 6:00 AM and 8:00 PM.
- Male employees will work on rotational day and night shifts, with applicable night shift allowances.
Work styles they’re looking for
Email Communication