Customer Experience Associate - Mississauga, ON

Work Location and Hours

This position is based in Mississauga, Ontario, Canada with working hours totaling 15 per week.

About the Role

At TD Canada Trust, employees act as the frontline representatives, fostering strong and lasting relationships with customers. The role involves handling a variety of customer service interactions, providing relevant information and advice on banking services, products, and solutions tailored for current or prospective clients. It's essential to comprehend customer needs and identify opportunities to promote relevant products or direct customers to appropriate internal resources, ensuring an excellent experience.

Key Responsibilities

• Accurately process financial transactions such as deposits, withdrawals, and bill payments according to established procedures, industry regulations, and TD's ethical guidelines.
• Identify and assess customer needs to offer suitable banking solutions while maintaining confidentiality.
• Address and resolve customer inquiries or concerns following standard protocols, escalating when necessary.
• Achieve assigned business targets by promoting relevant banking services and completing processes efficiently and accurately.
• Engage personally with customers, providing clear guidance on banking solutions and processes.
• Contribute to a positive, diverse, and inclusive workplace by encouraging team collaboration and engaging in personal development.
• Support teammates by demonstrating respect, commitment, and communication regarding routine activities.
• Deliver exceptional customer service and suggest process improvements to boost operational excellence.

Qualifications and Skills

• Minimum of a high school diploma or equivalent; one or more years of relevant work experience preferred.
• Possession of an undergraduate degree or equivalent is a plus.
• Strong organizational, planning, time management skills adapted to fast-paced environments.
• Proficiency with MS Office applications (Word, Excel, Outlook) and internet usage.
• Proactive attitude with an eye for detail, capable of accurately managing multiple duties and shifting priorities.
• Effective communicator, both written and verbal, capable of calmly and courteously connecting with diverse individuals.

Compensation and Benefits

The pay range for this position is between 22 and 28 Canadian dollars per hour. TD is committed to equitable and competitive compensation based on skills, experience, role knowledge, and geographic considerations. The company offers a comprehensive rewards package including salary, variable compensation, health and wellness benefits, retirement savings programs, paid leave, banking perks, career growth support, and recognition initiatives.

Additional Information

TD values career development through ongoing training, development conversations, and mentoring programs to support colleague success. This opportunity is governed by provincial employment regulations applicable within Canada. Accessibility accommodations are available upon request throughout the recruitment process to ensure equitable participation.

About TD

TD Bank is a leading global financial institution and the fifth largest bank in North America by the number of branches. With over 95,000 employees worldwide, TD focuses on creating simple, human-centered banking experiences and is deeply committed to client service excellence.