Customer Communications Specialist

About the Role

We are seeking a Customer Communications Specialist to join our Customer Support vertical. In this role, you will be responsible for managing and resolving customer queries, handling complaints and escalations from dissatisfied customers, and ensuring fault closure within defined service level agreements (SLAs). This position involves communicating through various channels including email, chat, phone, and in person, requiring strong typing and communication skills.

Company Overview

Accenture is a global professional services leader in digital, cloud, and security solutions. With expertise across over 40 industries, we provide strategy, consulting, technology, and operations services globally. Our extensive network supports clients in more than 120 countries, delivering technology-driven and innovative solutions daily.

Key Responsibilities

• Analyze and resolve lower-complexity problems efficiently.
• Frequently interact with team members within Accenture and provide updates to supervisors.
• Handle customer interactions primarily through email and chat, providing timely and effective resolutions.
• Contribute as an individual team member with a focused scope of work.
• Work under moderate supervision with clear daily instructions and detailed guidance on new tasks.
• Occasionally engage with clients and Accenture management with limited exposure.
• Work rotational shifts as required.

Desired Skills and Qualifications

• Any Graduation degree.
• 1 to 3 years of experience, preferably in customer communications or related fields.
• Excellent written and verbal communication capabilities.
• Strong adaptability and flexibility to manage shifting demands.
• Ability to maintain quality under pressure.
• Skill in establishing strong client relationships.