Customer Care Executive

Role Overview

We are hiring for the position of Customer Support Associate specializing in voice process communications in Hindi and English. This is a 100% work-from-office contractual position lasting until October 31.

Job Responsibilities

Handle and resolve customer inquiries effectively via voice calls in Hindi and English.

Eligibility Criteria

• Minimum education qualification: Higher Secondary (12th Pass)
• At least 6 months of BPO experience with valid documents such as offer letter, last three months of payslips, and release letter is preferred, but freshers are also invited to apply.
• Maximum age limit is 40 years.

Work Schedule and Conditions

• Work shifts operate 24/7 on a rotational basis.
• Five working days per week with two rotational weekly offs.

Skills Required

• Strong verbal communication skills in both Hindi and English.
• Minimal or no mother tongue influence (MTI) affecting voice clarity.

Compensation Details

• For candidates with experience: Approximate annual CTC is ₹190,000 with roughly ₹14,100 net monthly take-home.
• For freshers: Approximate annual CTC is ₹168,000 with roughly ₹12,500 net monthly salary.

Interview Process

• HR Round conducted via video call (Aadhaar mandatory for work-from-home requests).
• Typing test requiring minimum 25 words per minute at 90% accuracy.
• Final interview round via Google Meet with selfie and Aadhaar mandatory.

Mandatory Documents

• Aadhaar Card with complete Date of Birth.
• E-Aadhaar and PAN Card.
• Educational certificates for 10th and 12th class.
• Experienced candidates must also provide experience letter, offer letter, and last three months' payslips.

Additional Information

• Applications are open for immediate joiners only.
• Interested applicants should send updated CVs via email mentioning "INTERESTED FOR WFO" in the body.
• Walk-in interviews are conducted at Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156 (Opposite Geetanjali). Candidates must bring CV and Aadhaar card and clearly mention the consultancy name and HR contact on the CV.
• Contact person: Shreya, reachable at phone number 6290450549.