Technical Services Lead

Position Overview

The role of Technical Services Lead plays a key part in managing and overseeing the technological facets of localization projects within the industry. This leadership position requires overseeing a team of technical specialists and ensuring smooth technology integration throughout the localization processes. A thorough knowledge of localization procedures, relevant software, and dedication to delivering high-grade localized content is essential. This role is closely associated with the Technical Vertical and Strategic Accounts.

Key Responsibilities

• Offer technical expertise and lead the development and deployment of localization solutions.
• Collaborate with multiple departments to comprehend project needs and align technology solutions accordingly.
• Manage and mentor a team of technical professionals, promoting a creative and cooperative work culture.
• Advise on technical matters and support the team’s skill advancement.
• Assess, choose, and deploy localization tools and platforms to improve productivity and quality.
• Supervise integration of CAT tools, TMS, and other related technologies.
• Enhance localization workflows by identifying and implementing automation opportunities.
• Conduct regular evaluations to ensure adopted technology aligns with industry best standards.
• Work with quality assurance teams to guarantee the delivery of precise and culturally fitting localized material.
• Set and advocate for standards of quality across technical localization efforts.
• Interact with clients to grasp their technical needs and provide expert guidance on localization technology.
• Participate in client meetings and demonstrate technical expertise and solutions.
• Rapidly resolve technical issues encountered during localization processes in cooperation with relevant teams.
• Keep detailed documentation of technical workflows and configurations.
• Prepare routine reports on technical progress for leadership assessment.

Candidate Profile

• Bachelor’s degree in any discipline, Localization, or related fields.
• A minimum of five years’ experience working with process automation and workflow design software, ideally within localization.
• Demonstrated experience in technical leadership positions in the localization domain.
• Strong familiarity with localization processes, CAT tools, TMS, and associated technologies.
• Proven project management and organizational aptitudes.
• Awareness of industry norms and new developments in localization technology.
• Clear goal setting with SMART objectives.
• Dedication and discipline for consistent, focused effort toward success.
• Excellent verbal and written communication skills.
• Agility and adaptability to new challenges and changing scenarios.
• Efficient time management, with the ability to prioritize tasks and maintain work-life balance.

Benefits & Working Conditions

• Opportunity to advance career within a globally recognized employer honored for diversity, inclusivity, and workplace environment.
• Work with a respected global leader in content, localization, and globalization serving thousands of companies worldwide.
• Join a passionate, multicultural team engaged in fields such as content creation, linguistics, technology, AI/ML, managed services, and business operations.
• Current work model is hybrid, requiring physical presence at the Navi Mumbai office twice weekly.

About the Company

Lionbridge Technologies LLP has over 25 years of experience facilitating global communication through translation and localization services in more than 350 languages. The organization operates a world-class platform connecting expert linguists worldwide to create culturally sensitive client experiences, combining human insight and advanced machine intelligence. Headquartered in Waltham, Massachusetts, Lionbridge functions solution centers in 24 countries.

Equal Opportunity Statement

All qualified candidates receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.