Contract Specialist

About the Role

KPMG Canada invites skilled professionals to join as a Contract Specialist within the Contingent Labour Office (CLO), supporting Canadian business units by managing external resource engagements efficiently and risk-consciously. This role facilitates contracting processes across all functions and regions, overseeing over 1000 contingent engagements annually from independent contractors to large agencies. The position offers remote work within Canada with occasional in-office meetings.

Key Responsibilities

• Serve as a trusted advisor delivering expert guidance to hiring managers regarding the engagement of contingent workers essential to project success.
• Optimize use of relevant technology tools to enhance CLO workflows and customer experience internally and externally.
• Lead and contribute to continuous process improvements, ensuring internal documentation including SOPs and knowledge articles remain current.
• Manage case intake and maintenance by educating stakeholders, conducting due diligence checks, documenting all interactions, and maintaining ongoing communication with involved parties.
• Identify complex cases requiring special attention and work collaboratively with team members to address business needs effectively.
• Respond promptly to informal and formal inquiries via designated communications channels by providing clarification, education, or routing as appropriate.

Qualifications and Skills

• Three to five years of experience in a role involving case management; experience with staffing agencies, contract labor, or contingent workforce is beneficial.
• Exceptional communication skills in English; bilingual (English/French) preferred.
• Proven ability to manage multiple stakeholders including senior executives, contractors, and cross-functional experts.
• Detail oriented with the capability to handle complex workloads in fast-paced environments.
• Strong organizational skills with the ability to prioritize competing demands for diverse clients.
• Proficient in analyzing processes and implementing efficiencies to drive operational excellence.
• Comfortable working with multiple technologies, including vendor management systems like Flextrack or Beeline, ServiceNow, and advanced proficiency in MS Office, especially Excel.
• Post-secondary education in a related discipline (college or university degree).

Salary and Rewards

The annual base salary for this position ranges from $55,000 to $82,000, potentially supplemented by bonuses. Compensation is adjusted based on location, competencies, and individual qualifications. KPMG also offers a comprehensive Total Rewards package.

Company Culture and Inclusion

KPMG fosters an inclusive and supportive environment where diversity is embraced, and all employees are encouraged to bring their full selves to work. The firm is dedicated to providing reasonable accommodations throughout the recruitment process to enable candidates to perform at their best.

Use of AI

KPMG responsibly integrates AI tools in recruitment to streamline candidate evaluation while ensuring all hiring decisions are made by trained professionals respecting privacy and security.