Business Development Executive

Overview

Join Lotte Duty Free Singapore as a Business Development Executive responsible for expanding client relationships and driving revenue growth through proactive engagement and exceptional service.

Key Responsibilities

• Initiate outreach to current and prospective clients to identify and address their needs and expectations.
• Develop and sustain long-term client relationships by promptly and professionally managing inquiries, concerns, and feedback.
• Enhance client retention by actively engaging key accounts and private clients regularly.
• Manage and resolve customer issues efficiently to maximize revenue.
• Keep detailed and accurate client records within the CRM system.
• Analyze client data to detect trends and potential areas for improvement.
• Collaborate with internal teams to meet client expectations, ensure order fulfillment, and resolve logistical or inventory issues.
• Demonstrate problem-solving skills with sharp attention to detail and ability to work effectively within team settings.
• Support revenue generation by assisting in proposal drafting.
• Provide administrative assistance to maintain smooth daily operations.
• Undertake additional duties as required by management.

Qualifications and Requirements

• Degree in a relevant field.
• Minimum of 2 years' experience handling customer service and managing expectations of premium clients.
• Proven background in customer relations or similar client-facing roles.
• Resourceful with a positive mindset, dedicated to customer satisfaction in a fast-moving environment.
• Proficient with internet and Microsoft Office applications.
• Excellent communication skills in English and Chinese; knowledge of Korean is advantageous.
• Strong negotiation capabilities.
• Expertise in customer service recovery and conflict resolution.
• Effective organizational abilities.

Benefits

• Competitive salary packages reflective of relevant experience.
• Annual leave entitlement ranging from 14 to 18 days.
• Medical outpatient insurance coverage.
• Group hospitalization and surgery insurance coverage.
• Group dental insurance coverage.
• Performance bonuses contingent on company and individual results.