Associate Manager, Risk and Operations

Job Overview

The Associate Manager for Risk and Operations plays a crucial role within the Reverse Mortgage team, under the supervision of the Senior Manager. This position is responsible for ensuring the effective management of risk and operational procedures, supporting business activities, and aiding in the continuous enhancement of risk monitoring processes.

Key Responsibilities

• Provide daily operational support including routine tasks and periodic reporting on a monthly and quarterly basis.
• Contribute to shaping risk strategies for the reverse mortgage sector by delivering forecasts, insights, recommendations, and planning support.
• Lead and manage projects collaboratively with internal teams, ensuring compliance with risk limits, regulations, and company policies.
• Support user acceptance testing (UAT) and business validation testing (BVT) for system or process modifications.
• Implement and uphold risk and control frameworks within the business unit.
• Detect operational risks, control deficiencies, and inefficiencies in existing processes.
• Engage in root cause analysis with a view to developing appropriate corrective measures.
• Maintain comprehensive documentation for all processes, controls, and standard operating procedures.
• Participate in assessments related to anti-money laundering (AML), fraud, privacy, and regulatory compliance.
• Assist with regulatory change management, including relevant testing and documentation tasks.
• Monitor credit and portfolio trends including exceptions, Key Risk Indicators, and defaults.
• Prepare regular reports and dashboards to inform decision-making processes.
• Escalate any notable risks or atypical trends to senior management.
• Support regulatory activities such as reporting, loan re-appraisals, and ongoing portfolio monitoring.

Qualifications and Skills

• University degree, preferably in Business or Finance.
• At least five years of experience within a Canadian financial institution.
• Three to five years’ relevant experience in residential or reverse mortgage origination, including underwriting and operations.
• In-depth knowledge of Canadian banking products.
• Familiarity with regulatory requirements including OSFI B20 guidelines and AML/ATF regulations.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and enterprise software tools.
• Strong organizational abilities capable of managing tasks in a high-pressure, time-sensitive setting.
• Excellent analytical, verbal, and written communication skills.

Additional Information

The employer may incorporate artificial intelligence technologies in screening and analyzing applications and resumes during recruitment. However, ultimate hiring decisions will be made by human reviewers. Candidates seeking details on data processing methods are encouraged to request further information.