- 경험
- 2–4 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 잡종
- 교육
- 졸업생 누구나
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
Joining Capgemini means becoming part of a company dedicated to empowering your career development while collaborating with a global community. As an Associate Business Advisor, you will contribute to helping leading organizations leverage technology to foster a sustainable and inclusive future.
Responsibilities
- Handle customer service operations within BPO, healthcare, claims processing, or collections sectors, drawing on 2 to 4 years of relevant experience.
- Manage complex customer issues and escalations effectively, collaborating with cross-functional teams to ensure resolutions.
- Utilize analytical and problem-solving skills to independently resolve cases and recommend process improvements.
- Maintain clear communication with stakeholders and manage coordination across departments.
- Employ proficiency in MS Office, web tools, email platforms, and data management systems.
- Adapt to a 24x7 operational environment with flexibility.
Candidate Profile
- Strong command of English communication, both written and spoken.
- Demonstrated capability in customer handling and managing escalations tactfully.
- Sharp analytical thinking with an eye for detail and accuracy.
- Effective multitasking and time management skills to work both independently and collaboratively.
- Basic knowledge of healthcare claims and insurance processes is advantageous.
Educational and Work Conditions
- Must be a graduate in any discipline.
- Role involves both office and remote work options, located in Noida and Kolkata.
- Flexible to work in rotational shifts covering 24x7 schedules.
Additional Benefits
- Opportunities for personalized career growth and access to internal openings within the Capgemini group.
- Comprehensive wellness programs including health checks, telemedicine, insurance with additional coverage, eldercare support, and flexible arrangements for new parents.
- Access to an extensive digital learning platform offering over 250,000 courses and certifications.
- Inclusive workplace culture valuing diversity and belonging.
- Engagement in unique recreational activities such as weekly musical performances by the company's band, sports events, yoga challenges, and marathons.
- Work on innovative tech and engineering projects addressing societal and environmental challenges.
About Capgemini
Capgemini is a leading global AI-powered business and technology transformation partner, with nearly 60 years of history and over 420,000 employees across 50+ countries. Delivering end-to-end services in strategy, technology, design, engineering, and operations, the group generated €22.1 billion in revenues in 2024. The company emphasizes responsibility, diversity, and collaboration to drive real-world impact through technology and people.