Assistant Store Manager - Parkmore

About Optus

Optus stands among Australia's leading telecom companies, connecting over 11 million customers across mobile, broadband, and digital services every day.

Role Overview

We are seeking a motivated and empathetic Assistant Store Manager (Second in Charge) for our Parkmore location. This role involves supporting the Store Manager by fostering a positive team culture, enhancing performance, and ensuring exceptional customer interactions. If you enjoy mentoring, energizing teams, and confidently embracing leadership challenges, this is an exciting career opportunity.

Key Responsibilities

• Lead by example to assist the Store Manager in establishing a motivated, inclusive, and high-achieving workplace culture where team members are encouraged to excel.
• Facilitate coaching and development by providing clear guidance, timely feedback, and support to team members to enhance customer service quality.
• Create and sustain a welcoming, dynamic environment focused on customer-first experiences for both clients and employees.
• Support daily store operations including coordinating staff and service delivery while identifying opportunities to improve efficiency and performance.
• Handle escalated customer issues calmly and professionally, using effective de-escalation methods and guiding staff through complex situations.
• Boost team morale by celebrating achievements, assisting with goal setting, promoting continuous learning, and encouraging collaboration.

Candidate Profile

• Exemplifies supportive leadership by empowering colleagues with integrity, encouragement, and action.
• Demonstrates a customer-first mindset with hands-on coaching to cultivate memorable service experiences.
• Remains composed under pressure, employing practical techniques to manage challenging situations and support peers.
• Possesses strong operational insight into retail functions and performance drivers, balancing leadership with business efficiency.
• Advocates inclusive team culture, adaptable to changing priorities and customer needs with a solution-oriented approach.

Employee Benefits

• Attractive salary package with exclusive discounts, including an $80 monthly credit and 25% off Optus products along with partner retail offers.
• Generous leave policies featuring an additional 'Connected' day dedicated to culture, health, family, or community pursuits.
• Inclusive, carer-neutral paid parental leave support of up to 14 weeks.
• Access to Optus U for future-ready skill development through industry micro-credentials developed with La Trobe and Macquarie Universities.
• A welcoming workplace promoting diversity via employee-led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network, and LGBTQIA+ initiatives.
• Wellbeing emphasis through free 24/7 counselling and support services accessible via multiple platforms.

Diversity and Inclusion

We value diverse perspectives and are committed to equal opportunity recruitment, welcoming candidates from various gender identities, cultural and linguistic backgrounds, disabilities, LGBTQIA+ community members, veterans, and Indigenous Australians. We strive to make hiring inclusive and accessible. Candidates needing accommodations during recruitment can contact us for support.