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About the Company
This role is with one of Ireland's leading financial institutions, renowned for offering a comprehensive range of banking and financial services. The organisation prioritizes customer focus and fosters a dynamic, agile culture driven by empowered teams who consistently excel and deliver market-leading results.
Role Overview
We are looking for a meticulous and customer-oriented Financial Crime Operations Analyst to help prevent and identify financial crimes such as money laundering, fraud, and terrorist financing. The role involves collaborating within a fast-moving team to conduct thorough customer reviews within set deadlines, while ensuring compliance excellence and outstanding customer service.
Key Responsibilities
- Perform customer due diligence (CDD) and ongoing due diligence (ODD) reviews according to anti-money laundering (AML) policies and procedures.
- Utilize external databases and online platforms to obtain and verify customer information accurately.
- Analyze customer data to establish risk profiles and assign appropriate risk levels.
- Maintain and update precise AML records within internal systems.
- Communicate effectively with customers to gather necessary documentation and clarify review processes.
- Collaborate with various AML teams as required by business demands.
- Achieve productivity and quality benchmarks while adhering to stringent deadlines.
- Provide exemplary customer service maintaining integrity and professionalism at all times.
- Engage in ongoing training and contribute to continuous process improvements.
Qualifications and Experience
- Experience in customer service, contact center, or direct customer-facing roles.
- Strong verbal and written communication capabilities.
- Excellent analytical skills with sound judgment for decision-making.
- Capacity to juggle multiple responsibilities and deliver results under pressure.
- Self-driven individual who can work effectively both independently and collaboratively.
- Previous experience in banking or financial services is advantageous.
Benefits
The position offers outstanding on-the-job training and growth opportunities within a diverse and inclusive organisation dedicated to its customers and staff. Compensation includes a competitive hourly wage plus entitlement to an annual holiday accrual.