AML Investigator

About the Company

This role is with one of Ireland's leading financial institutions, renowned for offering a comprehensive range of banking and financial services. The organisation prioritizes customer focus and fosters a dynamic, agile culture driven by empowered teams who consistently excel and deliver market-leading results.

Role Overview

We are looking for a meticulous and customer-oriented Financial Crime Operations Analyst to help prevent and identify financial crimes such as money laundering, fraud, and terrorist financing. The role involves collaborating within a fast-moving team to conduct thorough customer reviews within set deadlines, while ensuring compliance excellence and outstanding customer service.

Key Responsibilities

• Perform customer due diligence (CDD) and ongoing due diligence (ODD) reviews according to anti-money laundering (AML) policies and procedures.
• Utilize external databases and online platforms to obtain and verify customer information accurately.
• Analyze customer data to establish risk profiles and assign appropriate risk levels.
• Maintain and update precise AML records within internal systems.
• Communicate effectively with customers to gather necessary documentation and clarify review processes.
• Collaborate with various AML teams as required by business demands.
• Achieve productivity and quality benchmarks while adhering to stringent deadlines.
• Provide exemplary customer service maintaining integrity and professionalism at all times.
• Engage in ongoing training and contribute to continuous process improvements.

Qualifications and Experience

• Experience in customer service, contact center, or direct customer-facing roles.
• Strong verbal and written communication capabilities.
• Excellent analytical skills with sound judgment for decision-making.
• Capacity to juggle multiple responsibilities and deliver results under pressure.
• Self-driven individual who can work effectively both independently and collaboratively.
• Previous experience in banking or financial services is advantageous.

Benefits

The position offers outstanding on-the-job training and growth opportunities within a diverse and inclusive organisation dedicated to its customers and staff. Compensation includes a competitive hourly wage plus entitlement to an annual holiday accrual.