Administrative Specialist

About Red Sea Sports & Entertainment Company (RSSE)

RSSE, a subsidiary of Red Sea Global, offers world-class land and marine experiences through brands like Galaxea, AKUN, and WAMA. It supports Saudi Olympic & Paralympic Committee initiatives promoting inclusive sports and active lifestyles aligned with Saudi Vision 2030, aiming to establish The Red Sea as a premier destination for regenerative tourism and leisure.

Job Purpose

The Administrative Specialist is responsible for delivering high-quality administrative, reservation, and coordination services to ensure smooth operations across guest services and operational divisions. This role involves managing bookings, communications, records, and scheduling to maintain operational efficiency and enhance guest satisfaction.

Key Responsibilities

• Manage and process accurate guest bookings and reservations for watersports, diving, and land adventures within set timelines.
• Respond professionally to booking inquiries, confirmations, changes, cancellations, and special guest needs.
• Provide clear information about activities, schedules, booking conditions, and experiences to guests.
• Maintain updated booking records, guest profiles, payment info, and related documents using approved systems.
• Coordinate between Operations, Guest Services, Finance, and other teams to align on guest requirements and resource availability.
• Monitor future reservations to identify conflicts or missing information and follow up accordingly.
• Record and escalate guest feedback or complaints for timely resolution.
• Deliver comprehensive administrative support including document preparation, correspondence, data entry, and filing.
• Support meeting arrangements, maintain organized filing systems, and manage administrative supplies.
• Interface professionally with guests and internal teams to handle requests and operational communications efficiently.
• Assist financial functions by supporting invoicing, billing, payment tracking, and reconciliation, ensuring confidentiality and accuracy.
• Support RSSE events and promotions through administrative tasks, scheduling, and communication with stakeholders.
• Adhere to company policies, SOPs, and quality standards; maintain confidentiality and support health, safety, and environmental regulations.
• Identify and recommend improvements in booking and administrative workflows to foster continuous operational enhancement.

Qualifications & Experience

• At least high school diploma required; diploma or bachelor's in Business Administration, Hospitality, Tourism, or related field preferred.
• Minimum 2 years’ relevant administrative experience in hospitality, tourism, leisure, or customer-facing roles favored.
• Experience in reservations, guest support, office administration, and documentation management strongly preferred.
• Proficiency in Microsoft Office suite and familiarity with booking/reservation systems, CRM platforms advantageous.
• Basic knowledge of financial administration including invoicing and billing is preferred.
• Ability to support multiple departments in a fast-paced setting beneficial.
• Fluency in English required; Arabic or other languages advantageous.

Essential Skills & Attributes

• Exceptional accuracy and attention to detail in handling bookings and documents.
• Highly organized with effective time management and multitasking capabilities.
• Excellent communication skills, both written and verbal.
• Strong customer service focus and ability to professionally engage guests and stakeholders.
• Problem-solving aptitude with sound judgment in managing issues and requests.
• Calm, composed, and service-oriented in dynamic operational contexts.
• Confidentiality, professionalism, integrity, and reliability in managing sensitive information.
• Ability to work independently while collaborating across teams with flexibility and adaptability.