Account Manager

Job Overview

The Account Manager is tasked with managing sales and service operations within their designated territory, focusing on delivering Data (Internet Bandwidth, MPLS, Cloud services), Voice (Postpaid), Broadband, and Fixed Line Business. This role serves as the primary liaison between Airtel and its customers, managing all three lines of business. The goal includes growing Customer Market Share (CMS) and Revenue Market Share (RMS) among existing and new accounts.

Primary Responsibilities

• Achieve targets by delivering Data, Voice, and Fixed Line installations.
• Prospect and win new accounts (hunting) across Data, Voice, and Fixed Line sectors.
• Drive cross-selling activities to introduce multiple products to existing and new customers.
• Develop and maintain a robust sales pipeline for all three lines of business with appropriate maturity levels.
• Stay informed on competitors' strategies and gather market intelligence.
• Analyze competitor offerings and prepare tailored sales approaches for different client segments.
• Establish and nurture strong, lasting relationships with clients.
• Negotiate and finalize orders/contracts to optimize revenue.
• Identify growth opportunities via upselling and cross-selling to current clients.
• Ensure prompt and successful delivery of solutions aligned with client requirements.

Candidate Profile

• Minimum educational qualification: Graduate.
• Experience ranging from 1 to 5 years.
• Age limit: up to 30 years.
• Preferred background: Individuals from ISP/SI (HP/Dell), FSEs from telecom companies, wireline, IT/ITeS, BFSI sectors, or with relationship-based selling experience.

Core Competencies

• Effective persuasive communication.
• Strong sales and customer service orientation.
• Empathetic approach to client needs.
• Technical inclination.
• Analytical thinking skills.
• Professional appearance and demeanor.