Account Manager

Job Overview

The role of the Account Manager is to spearhead sales and service activities within a designated territory, focusing on delivering Internet Bandwidth, MPLS, Cloud services, Postpaid Voice, Broadband, and Fixed Line Business offerings. The Account Manager acts as the primary liaison between the company and its customers, managing all lines of business and working towards expanding both Customer Market Share (CMS) and Revenue Market Share (RMS) in current and new client accounts.

Key Responsibilities

• Achieve installation targets for Data, Voice, and Fixed Line services in the assigned region.
• Proactively seek and acquire new accounts (hunting) across Data, Voice, and Fixed Line products.
• Cross-sell multiple product lines to both existing and prospective customers.
• Maintain a healthy sales pipeline for all three lines of business with defined maturity levels.
• Gather market intelligence by understanding competitors' strategies and customer offerings, enabling strategic sales interventions tailored to various client segments.
• Establish and nurture enduring client relationships.
• Effectively negotiate and close contracts to maximize revenue generation.
• Expand business opportunities through upselling and cross-selling with existing customers.
• Ensure prompt and effective delivery of solutions that align with client requirements.

Candidate Profile and Eligibility

• Minimum education: Graduate degree.
• Work experience ranging between 1 to 5 years, preferably in roles related to ISPs, Systems Integrators like HP/Dell, Field Sales Executives within Telecom companies, Wireline services, IT/ITeS sectors, BFSI, or other roles involving relationship-driven sales.
• Age limit: up to 30 years.

Required Competencies

• Strong persuasive communication abilities.
• A service- and sales-oriented mindset.
• Empathy towards customers and clients.
• Technical savviness related to the telecom and IT domain.
• Analytical thinking skills.
• Professional and presentable demeanor.