Senior Key Account Manager

Overview

Join Fastlo as a Senior Key Account Manager, where you will spearhead efforts to acquire and oversee major client accounts within the logistics and shipping sectors. Your role will focus on fostering long-term relationships, enhancing client satisfaction, ensuring retention, and driving revenue growth, positioning Fastlo as a leading logistics partner.

Key Responsibilities

• Identify promising high-value clients in logistics and shipping and develop lasting relationships with them.
• Serve as the chief liaison for strategic accounts, promptly addressing client needs and concerns.
• Conduct regular meetings and business evaluations to track performance and identify growth avenues.
• Drive new strategic client acquisitions aligned with company goals.
• Negotiate contracts, pricing, and service agreements with both prospective and existing clients.
• Collaborate with internal teams to tailor solutions that meet client requirements.
• Consistently meet or surpass sales and revenue targets from key clients.
• Coordinate with operations and logistics to ensure smooth service delivery for key accounts.
• Monitor service quality to guarantee on-time shipments and superior customer experiences.
• Collaborate internally to resolve any service-related issues swiftly.
• Keep abreast of industry trends, competitor activities, and evolving customer expectations.
• Provide strategic market feedback to help strengthen Fastlo's service offerings.
• Prepare and present performance reports on major accounts to senior management.
• Participate in business planning by identifying growth and expansion opportunities.
• Assist leadership in developing sales strategies targeting enterprise and large-scale customers.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a similar field.
• Minimum of three years’ experience in Key Account Management, Business Development, or B2B sales, specifically in logistics, parcel shipping, or delivery services.
• Proven success in acquiring and managing large enterprise clients.
• Outstanding communication, negotiation, and presentation capabilities.
• Strong analytical skills with proficiency in CRM platforms and Microsoft Office tools such as Excel and PowerPoint.