Operations Consultant - Flex

Position Overview

The Operations Consultant partners closely with the Operations Supervisor to ensure efficient stockroom organization and timely merchandise updates within the store.

Primary Responsibilities

• Deliver courteous, knowledgeable support to customers during operational hours.
• Assist in coaching cashiers and consultants on the use of Point-of-Sale (POS) and Mobile POS systems.
• Help uphold cleanliness and orderliness in the cashier area.
• Support the maintenance of Sephora’s merchandising standards.
• Participate actively in initiatives aimed at minimizing inventory shrinkage.
• Receive and process shipments promptly and accurately.
• Organize the stockroom according to company protocols.
• Handle stock transfers, damaged items, and tester products following company guidelines.
• Inspect all visual merchandising elements and report any missing or damaged materials to the Operations Supervisor.
• Maintain safety and tidiness standards consistently.
• Report inventory concerns to Supervisory or Managerial staff.
• Ensure strict adherence to sampling policies and procedures.
• Engage in inventory control activities.
• Designated consultants will receive cross-training to perform cashier duties as well.

Qualifications and Skills

• Between one and two years of retail or client service experience, ideally including stockroom responsibilities.
• Competency in computer use, arithmetic calculations, and organizational methods.
• Capability to manage multiple tasks while attentively addressing customer and business requirements.
• Strong time management, problem-solving, and communication abilities.
• High school diploma or equivalent qualification.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Additional Details

Physical Demands

• Working environment includes exposure to fragrances.
• Ability to lift and carry objects weighing up to 50 pounds.
• Requirement to bend and stretch for shelf stocking duties.

Compensation and Benefits

The pay range for this role is CAD 17 to CAD 20 per hour, dependent on qualifications and experience. Additional potential benefits include performance-related bonuses, a comprehensive benefits package, and opportunities for learning and development designed to support and recognize employees.

Other Notes

The company is dedicated to accommodating applicants with disabilities or medical conditions as needed. The recruitment process utilizes Artificial Intelligence technology to assist with initial application assessment.