Lead Customer Service Representative

About the Role

Join our team as a Lead Customer Service Representative at our Appling, GA location (Store 2705586: 1825 Appling Harlem Dr). This position offers a dynamic and fast-paced work environment where you can develop your career alongside motivated colleagues. We seek individuals excited by challenges and eager to deliver excellent customer service while helping manage store operations.

Key Responsibilities

• Greet customers warmly and operate the cash register efficiently.
• Make product recommendations to shoppers and occasionally support the food program.
• Lead shifts regularly, gaining foundational management experience by supervising employees and guiding team efforts.
• Maintain the store's appearance through various tasks both inside and outside, ensuring high standards are met.
• Be a dependable onsite presence with consistent attendance and active participation in daily store activities.
• Collaborate with the team to achieve daily objectives, fostering a fun and energetic atmosphere.

Desired Skills and Qualities

• Strong sales abilities and product knowledge.
• Excellent communication skills and friendly interpersonal interactions.
• Capacity to work swiftly while maintaining enjoyment in tasks.
• Team-oriented mindset focused on meeting shared goals.
• Problem-solving skills with the ability to think quickly and suggest solutions.
• Leadership potential in supervising team members at an entry level.

Preferred Background

• Experience in retail and customer service roles.
• Some prior exposure to entry-level management or supervisory duties.
• Familiarity with cashiering and sales associate responsibilities.
• High school diploma or equivalent educational qualification.
• Motivated to progress professionally within the company.
• Eagerness to learn and maintain a positive work attitude.

Physical Requirements

• Ability to stand or walk for up to 8 hours per shift.
• Lift or carry items weighing up to 30 pounds from ground to overhead for up to 30 minutes per shift.
• Occasional lifting or carrying of items up to 60 pounds from ground to waist level.
• Push or pull objects requiring up to 20 pounds of force using the arms.
• Bending at the waist with twisting motions for up to one hour during shifts.
• Manual dexterity involving grasping, reaching, and handling objects, possibly including climbing ladders to manage materials or signage.

Additional Information

We provide comprehensive benefits, including medical, vision, dental, life insurance, short and long-term disability, 401K with company matching, flexible spending and health savings accounts, tuition reimbursement, and paid training. Our schedules are flexible and pay is provided weekly. The company is an equal opportunity employer committed to complying with the Americans with Disabilities Act and will provide reasonable accommodations as necessary.