IT Support Officer

Role Summary

We are seeking a proactive and client-oriented IT Support Officer to join our expanding information technology team based in the UAE. This position offers flexible full-time or part-time arrangements and provides a valuable chance to advance your IT career in a dynamic and cooperative setting.

Primary Responsibilities

• Deliver first-level technical assistance through phone, email, and ticket management channels
• Diagnose and resolve hardware, software, printer, and network problems effectively
• Set up, configure, and maintain various computing devices including desktops, laptops, and mobile units
• Manage user accounts, including password resets and access control administration
• Support Microsoft 365 applications, email services, and provide remote troubleshooting
• Escalate complex technical incidents to higher-level IT personnel as needed
• Maintain accurate documentation of service requests, solutions, and technical procedures
• Conduct routine maintenance, updates, and application installations to systems
• Ensure issues are resolved promptly with excellent customer care

Desired Skills and Qualifications

• Strong analytical and problem-solving capabilities
• Proficient with Windows OS, Microsoft 365, and general hardware knowledge
• Basic understanding of networking concepts like TCP/IP, DNS, DHCP, Wi-Fi, and VPN
• Experience with Active Directory, ticketing platforms, and remote support tools is a plus
• Outstanding communication and customer support skills
• Effective task prioritization and ability to work independently or collaboratively
• Positive mindset with enthusiasm to learn and grow professionally
• Diploma or Bachelor's degree in IT, Computer Science, or a related area preferred
• Previous experience in helpdesk, IT support, or desktop support environments is advantageous
• Entry-level applicants with relevant projects or internships are encouraged to apply
• Certifications like CompTIA A+, Microsoft, ITIL, or Cisco enhance candidacy

Benefits and Work Environment

• Flexible working hours including both full-time and part-time options
• A supportive and team-oriented workplace atmosphere
• Opportunities for career progression and continuous learning
• Exposure to enterprise-level IT infrastructure and technologies
• Competitive pay package along with comprehensive employee benefits