In-Flight Quality and Standards Manager

Overview

Flair Airlines is dedicated to making air travel affordable and accessible across Canada. As a growing airline focused on reliable service, we invite motivated individuals to join the In-Flight team where safety and continuous enhancement in cabin crew standards are prioritized.

Key Responsibilities

• Oversee regulatory compliance programs and safety management systems within the In-Flight department in alignment with Canadian aviation regulations.
• Manage and monitor in-flight safety case investigations, root cause analyses, and corrective actions, adhering to company KPIs and safety policies.
• Implement and maintain the Line Operations Safety Audit (LOSA) initiative.
• Collaborate with the Cabin Safety Manager to develop standardized cabin safety policies, procedures, and evaluation criteria.
• Provide expert guidance on Canadian Aviation Regulations, Commercial Air Service Standards, and other relevant regulatory materials to ensure compliance.
• Continuously monitor and adapt to regulatory changes including IOSA, TCCA, FAA, CARs, and similar standards to maintain compliance.
• Review and approve Flight Attendant Manuals and training program updates prior to Transport Canada submission.
• Administer the Training Monitoring Program, offering improvement suggestions to enhance flight attendant training quality and engagement.
• Support the introduction of new aircraft types by providing cabin safety expertise.
• Document and maintain critical in-flight quality processes in operational manuals.
• Drive ongoing cabin safety improvement culture and lead related projects as assigned.

Qualifications and Experience

• Post-secondary education in Aviation, Safety Management, or closely related field preferred.
• Completion of Transport Canada-approved Flight Attendant Manager training or designation is advantageous.
• Possession of current or prior Transport Canada Flight Attendant Manager designation under CASS 725.07 is a strong asset.
• At least 5 years experience applying 705 Commercial Air Services regulations and related manuals, standards, and procedures.
• Minimum 3 years supervisory experience in cabin safety regulation at a multi-crew jet operator, focusing on program design, delivery, or quality oversight.
• Expertise in Canadian Aviation Regulations (CARs), Commercial Air Service Standards (CASS), Advisory Circulars, Cabin Safety, LOSA, IOSA, and training program management.
• Strong analytical, investigative, and root cause analysis capabilities.
• Excellent communication skills with proficiency in developing compliant documentation and reports.
• Well-developed organizational skills to handle multiple priorities in a fast-paced environment.
• Ability to collaborate effectively with various teams and regulatory bodies.
• Clear criminal record and satisfactory references required.
• Ability to obtain and maintain a restricted area identity card (RAIC).
• Must have legal authorization to work in Canada without restrictions.

Benefits and Culture

• Competitive compensation aligned with experience.
• Comprehensive benefits including medical, dental, disability, life insurance, and employee/family assistance programs.
• Employer-matched pension plan to support retirement savings.
• Unlimited travel perks with free and discounted flights for employees and companions.
• A supportive and collaborative work environment fostering innovation, leadership, and personal growth.

Additional Information

This is an on-site role located in one of the following Flair Airlines offices: Calgary (AB), Edmonton (AB), Vancouver (BC), or Toronto (ON). Flair Airlines is committed to diversity, equity, inclusion, and accessibility and encourages all qualified applicants to apply. Accommodation requests in the selection process are welcomed. Application deadline is August 13, 2026.