Front Desk Supervisor

Position Overview

The Front Desk Supervisor role at Marriott Executive Apartments, located on Al Thowima Street, Dubai, involves managing guest check-in processes ensuring verification of guest identities, payment methods, room assignments, and key issuance. This role requires setting up accurate guest accounts per individual needs, entering Marriott Rewards details, verifying market rates, and ensuring payments are secured before key release. Supervisory duties include training, evaluating, motivating staff, and serving as a liaison for employee relations and company policies.

Key Responsibilities

• Manage guest check-ins with accurate identity and payment verification.
• Assign rooms and issue room keys promptly and efficiently.
• Create and maintain precise guest accounts and enter loyalty program information.
• Ensure rate accuracy according to market codes and handle exceptions properly.
• Secure all payments before room key issuance and reconcile billing adjustments.
• Compile and analyze daily operational reports including cashier and closing records.
• Provide guests with directions and facility information, handling their requests or forwarding them to relevant staff and following up to guarantee satisfaction.
• Balance cash receipts, count and secure cash banks at shift start and close.
• Adhere to accounting procedures including obtaining manual authorizations when required.
• Report any guest thefts to Loss Prevention or Security promptly.
• Assist management in staff training, counseling, motivation, and act as a role model for Fair Treatment policies.
• Foster a positive work environment encouraging team collaboration and addressing employee concerns.
• Maintain professional appearance and confidentiality of company information and assets.
• Welcome and assist guests with professionalism, including individuals with disabilities.
• Maintain high standards of communication both verbally and in writing, and handle telephone calls courteously.
• Use computerized systems and POS efficiently for guest and transactional information.
• Physically able to stand, sit, or walk for long periods and move objects up to 10 pounds.
• Perform any other reasonable duties as assigned by supervisors.

Preferred Qualifications

• Minimum of a high school diploma or GED equivalent.
• At least one year of experience in a related role.
• At least one year of supervisory experience.
• No specific licenses or certifications required.

Additional Information

Job Number: 26096015
Job Category: Rooms & Guest Services Operations
Location: Al Thowima Street, Dubai, UAE
Schedule: Full Time
Position Type: Non-Management
Marriott International is an equal opportunity employer committed to diversity, inclusion, and non-discrimination based on disability, veteran status, or other legally protected categories. Marriott Executive Apartments provide temporary housing that offers a homelike environment for business travelers globally, fostering a collaborative and supportive workplace culture.