Executive, Mall Operations

Position Overview

Join Marina Bay Sands and elevate your career by collaborating with seasoned professionals in a dynamic and fulfilling work environment. We seek an Executive in Mall Operations who will play a vital role in maintaining the excellence of our shopping mall and services.

Key Duties and Responsibilities

• Conduct daily inspections and pre-opening checks of common areas within the mall.
• Support coordination and inspection activities with service providers to address routine work, defects, and remedial tasks.
• Assist in managing service provider contracts to ensure compliance with agreed standards and quality.
• Ensure that building services and shared facilities are consistently maintained in top condition.
• Contribute to the preparation of monthly, quarterly, annual, and special management reports.
• Oversee procedures and supervise fit-out works for retail premises.
• Coordinate the handover of premises between the mall and retailers.
• Facilitate all tenancy fit-out and reinstatement processes, liaising with retailers, their consultants or contractors, service providers, and mall management.
• Collect and manage critical documents such as as-built drawings, insurance certificates, fit-out deposits, and related fees from retailers.
• Manage asset enhancement initiatives and projects within the mall.
• Perform additional duties as assigned by the Manager and Associate Director of Mall Operations.

Required Qualifications and Experience

• A Diploma in Facilities Management, Engineering, Estate Management, or related disciplines is preferred.
• At least 2 years’ experience in shopping centre operations is essential.

Skills and Attributes

• Strong interpersonal and communication skills to foster positive relationships with team members, tenants, and service providers.
• Proactive with a positive attitude towards work and the ability to take initiative.
• Exceptional multitasking capabilities to handle various responsibilities simultaneously.
• Willingness to work on a rotating shift schedule including 8am-5pm and 2pm-11pm shifts, as well as weekends and public holidays.
• Excellent verbal and written communication skills.

Additional Information

Marina Bay Sands is dedicated to cultivating a diverse, equitable, and inclusive workplace. We provide equal opportunities and strive to develop our talent in alignment with our growth in Singapore. Employees are expected to comply fully with all company policies, regulations, ethical conduct, and professional standards.